Darren Unger

Seasoned operations and customer success executive with 20+ years of experience leading account management, software implementation, and maintenance programs in complex, global environments. Proven track record of building and scaling customer success strategies, leading high-performing teams, and driving long-term client satisfaction in the maritime technology sector.

Expert in aligning enterprise software solutions with client needs, managing C-suite relationships, and launching impactful product lines. Successfully directed global sales, consulting, and technical operations while overseeing ISO 9001/14001 certifications and major process improvement initiatives. Adept at remote collaboration, cross-functional leadership, and building structures that fuel customer retention and business growth.

Core Strengths

✔ Account Management & Customer Success

✔ Fleet & Maintenance Management

✔ Remote Team Leadership

✔ Software & Digital Transformation

✔ Process Optimization

✔ Strategic Consulting & Implementation

✔ Quality Systems (ISO 9001/14001)

Seeking new remote opportunities where I can help organizations enhance customer value, optimize operational processes, and strengthen post-sale relationships.