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Darren Erickson T. Joquico
20-F Yakal Street Project 3 Quezon City--
Work Experience:
Anti – Virus Security Administrator – L1(May 2014 – September 2016)
JG Summit Account
Itech Global Business Solutions Inc.
Responsible for the administration of Anti-Virus Management System deployed across all BU's.
Responsible for making sure that all endpoints across all BU's are using Corp IT certified Anti-Virus applications.
Responsible for the installation of AV application on al endpoints with the assistance of WPS team (Onsite Support engineers).
Responsible for making sure that all AV applications installed on all endpoints across all BU’s are updated and synchronized to the group's AV system.
Responsible for remediation of all AV related issues found on all endpoints across all BU.
Assist Corp IT in testing and implementation of AV products across all BUs.
The team prepares and publishes scheduled reports related to AV Management activities.
Service Desk Analyst / L2 (Email/Call Support) (December 2010– March 2014)
JG Summit Account
Itech Global Business Solutions Inc.
Provides Second Level Technical Support.
Communicate appropriate concerns to different Group Towers.
Assigned to relay concerns and issues of engineers to concern parties.
Assist Escalation in various issues via email and phone concerns.
Assists different business units of JG Summit regarding their technical problems and requests through email.
Support technical problems like installing standard applications and other IT related software through remote access.
Receive, assist, log tickets and resolve end user concern via email/calls.
Conveyed in a reassuring manner step by step instructions to resolve application issues.
Release important announcement / advisory to Business Unit end user.
Working with user to identify computer problems and advising on the solution
Logging and keeping records of user queries
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so user can try to fix problems themselves
Working with field engineers to visit user if the problem is more serious
Testing and fixing faulty equipment via remote access.
Technical Expertise (Installation and Troubleshooting):
Software Application and Troubleshooting:
AS 400/ICMS (used by Digitel, Robinsons Savings Bank and Robinson’s Retail Group)
AVAYA CMS
Windows XP, Vista, 7, 8 and 10 (Installation and Configuration)
MS OFFICE (Word, Excel. Powerpoint and Outlook) 2000, 2003 and 2007
NetMeeting, Net support, Remote Administrator
WinZip, WinRar
Sophos Antivirus, Sophos Enterprise Console, McAfee EpO
Adobe Lightroom, Acrobat Reader
Hardware Troubleshooting:
Basic Printer and Scanner Troubleshooting
LAN Connection
Network Troubleshooting:
Simple Network Troubleshooting and configuration
Peer to Peer Connection
Router setup
Education:
Far Eastern University – East Asia College-
Bachelor of Science in Information Technology (BSIT)
Nicanor Reyes Street, Sampaloc, Manila
St. Joseph Catholic School-
Molave Street, Project 3, Quezon City
St. Joseph Elementary School-
Molave Street, Project 3, Quezon City
Trainings Attended:
Customer Service and Handling Complaints TrainingI-Tech Solutions
Windows 7 TrainingHewlett Packard
Knowledge Transfer of Network Topology in all BU of JG Summit Hewlett Packard
Knowledge Transfer of Wintel Topology in all BU of JG SummitHewlett Packard
Knowledge Transfer of Anti-virus system in all BU of JG SummitHewlett Packard
Personal Profile:
Birthday:October 17, 1988
Gender:Male
Civil Status:Single
Father:Enrique Joquico
Mother:Fe Joquico
Reference:
Ms. Jesusa Lintag-
Regional Client Capability Leader
Hewlett-Packard Enterprise
Joselito Reyes-
Information Officer
Philippine Information Agency
Aldo Rey Cea-
Service Desk Supervisor
Itech Global Business Solutions Inc.
