Darrell Belaro

DARRELL BELARO CERTIFIED TRAINER PROFILE CAREER SUMMARY Looking for challenging Training and Development position where executing and demonstrating different company policies will drive the performance of operations Certified Trainer IQor Philippines (ATT ISM) | December 2017 to October 2020 Solid understanding of training delivery and presentation skills to different types of learners Work closely with Team Leaders, Managers and Senior Manager to adapt the environment in the operations inside the training class Designs basic curriculum modules to enhance the effectiveness of the programs and procedures to different learning curves Demonstrates ability to show, enhance and improve the different aspects of call flow in partnership with Quality Provides instruction and resourcing in presentation skills, customer service, train-the-trainer and other development programs for employees AWARDS AND ACHIEVEMENTS • 2019 TOP Trainer for ATT • Level 3 Certified Trainer for ATT • Level 3 Certified Trainer for IQor Philippines SEMINARS AND TRAININGS • Leadership Academy Training • Peak Performance Qoaching • Basic Facilitation Training 101 SKILLS • Training and Development Skills • Excellent Communication Skills • Master in Microsoft Office • Goal Oriented • Sales Experience Customer Service Representative IQor Philippines | March 2017 to December 2017 Take an active role in educating customers about our clients products and services Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns Communicate and follow instructions for one call customer resolution Sales Representative IBEX Global (AT&T) | January 2016 to March 2017 Maintains positive relationship with customers to provide their wants, needs and interests Selling products and services using different sales techniques depending on the customer's profile HOW TO REACH ME EDUCATIONAL TRAINING Home: - Cell:- Email:- Cavite State University Bachelor of Science in Biology, 2016 Undergraduate Cheerleader Varsity Official State University Scholar