Darlynne Dyquiangco

Darlynne Krishna B. Dyquiangco Executive Virtual Assistant Professional Summary Results-driven professional with 10 years of experience in hospitality, guest services, and operations management. Now pursuing a remote professional path with strong skills in administrative support, client relations, and digital marketing. Recognized for delivering excellent service, streamlining workflows, and supporting executives with efficiency and discretion. Core Competencies - Executive & Administrative Support​ - Calendar & Email Management​ - Travel & Itinerary Coordination​ - Customer Service & Client Relations​ - Complaint Resolution & Problem-Solving​ - Marketing & Social Media Management​ - Content Creation (Graphics, Layout, Posts, Videos)​ - Sales & Upselling Strategies​ - Report Preparation & Documentation​ - Microsoft Office & Google Workspace Language English - C2 Advanced/Mastery Filipino - Native Technical Skills - Office Tools: Microsoft Word, Excel, PowerPoint | Google Docs, Sheets, Drive​ - Digital Tools: Social Media Management (Facebook, TikTok) | Canva | ChatGPT | ​ ​ ​ Zoom | Capcut | Content Creation​ - Hospitality Systems: Fidelio | POS | Cashiering Systems | Help Scout | Xero, Professional Experience Executive Virtual Assistant 2025 ●​ Successfully managed executive calendars, scheduled meetings, and coordinated travel and events. ●​ Attended meetings, prepared clear and organized minutes, and ensured timely follow-ups on action items. ●​ Handled professional email communication and correspondence on behalf of executives. ●​ ●​ ●​ ●​ Organized digital files, reports, and presentations to support management decisions. Assisted in project coordination and maintained task tracking for smooth workflow. Conducted online research and prepared summaries or data reports as needed. Maintained confidentiality and professionalism in all executive and client interactions. Restaurant Manager JD Gastropub | 2020 – 2025 ●​ Trained and supervised staff, fostering a culture of customer service excellence. ●​ Managed daily restaurant operations, ensuring consistent quality in food, service, and guest experience. ●​ Designed promotions and upselling strategies, boosting average sales per customer. ●​ Handled guest concerns with tact, achieving repeat patronage and strong feedback. ●​ Led marketing efforts by managing Facebook and TikTok pages, creating engaging posts, layouts, and videos that improved brand visibility and customer engagement. Guest Services Associate Holland America Lines | 2017 – 2020 ●​ Published in fleet-wide newsletter as “the most professional, pleasant and efficient front desk employee” based on feedback from a 5-Star Mariner guest with 98 cruises. ●​ Regularly recognized in post-cruise surveys and personal letters to the CEO for outstanding service and complaint resolution. ●​ Assisted VIP guests with concierge-level service, reservations, and billing inquiries. ●​ Processed transactions with accuracy, including foreign exchange and onboard purchases. ●​ Promoted onboard services and packages, contributing to higher revenue. ●​ Managed escalated guest concerns diplomatically, maintaining loyalty and satisfaction. Front Desk Officer 2GO Travel | 2014 – 2016 ●​ Delivered clear travel updates through public announcements. ●​ Provided frontline customer service, managing inquiries, bookings, and transactions efficiently. ●​ Increased revenue by upselling upgrades and additional services. ●​ Built rapport with passengers through attentive and personalized service. Education Bachelor of Science in Hospitality and Tourism Management Saint Louis University, Baguio City, PH | 2009 – 2013 Graduated Cum Laude