Darlynne Abliter

Darlynne Abliter VIRTUAL ASSISTANT SCHOOLS ATTENDED EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- Address: Ph-1 Blk 13 Lot 1 GoldenHills, Panacan, Davao City UNIVERSITY OF SOUTHEASTERN PHILIPPINES Bachelor of Science in Information Technology | June 2014 - June 2019 WORK EXPERIENCED TECHNICAL SUPPORT Bywave Philippines INC | August 2019December 2021 Provide prompt and professional support to F45 customers via phone, email, and chat. Troubleshoot and resolve technical issues related to F45 products and services. Continuously monitor F45 systems and infrastructure to ensure optimal performance and minimal downtime. Proactively identify potential issues and address them before they affect users. Diagnose and resolve hardware and software issues for F45 equipment. Escalate complex problems to higher-level support or development teams as needed. Maintain detailed records of customer interactions, technical issues, and resolutions in the support ticketing system. Ensure all F45 equipment is running the latest versions of software to maintain security and functionality. Maintain a flexible schedule to provide support during peak times or emergencies. Work closely with the F45 development and engineering teams to communicate recurring issues and suggest improvements. WORK EXPERIENCED OFFICE ASSISTANT HRD PT LTD Singapore | 20 Assist in the preparation of project proposals, reports, and presentations. Provide administrative support to the engineering or design team as needed. Review and verify drawings for accuracy and completeness before submission. Ensure that all drawings adhere to industry standards and company guidelines. Work closely with engineers, architects, and other professionals to understand project requirements and incorporate feedback into designs. Attend meetings to discuss project progress and address any design-related issues. Organize and maintain a filing system for all AutoCAD drawings and related documents. Ensure that all drawings are saved and archived correctly for easy retrieval. Create detailed technical drawings and plans using AutoCAD software based on project specifications and requirements. Update and modify existing drawings as needed. Input project data into spreadsheets or databases for tracking and analysis. Generate reports and summaries based on project data as required. Communicate with clients to gather project requirements and provide updates on project status. Address any client concerns or questions related to AutoCAD drawings and designs. LEAD GENERATION CLA Company Nov 2023- Feb 2024 ( Part Time ) Use various online tools and platforms to find potential customers. Data Entry, and internet researching. Identify target demographics and industries. Gather contact information, including names, email addresses, phone numbers, and company details. Maintain accurate and up-to-date records in a CRM system. Craft and send introductory emails or messages to potential leads. Track responses and follow up with leads who show interest. WORK EXPERIENCED ECOMMERCE MANAGER UrbanCandies | Jan 2022- October 2023 Monitor inventory levels and coordinate with suppliers to ensure stock availability. Oversee the processing of customer orders from placement to delivery. Coordinate with fulfillment centers and shipping partners to ensure timely delivery. Manage customer inquiries and resolve issues related to orders, products, and returns. Ensure a high level of customer satisfaction through effective communication and problem-solving. Develop and implement marketing strategies to drive traffic and sales, including email marketing, social media campaigns, and promotions. Analyze the effectiveness of marketing campaigns and make adjustments as needed. Optimize website content for search engines to improve organic search rankings. Manage blog posts, product reviews, and other content to engage and attract customers. Manage the logistics and supply chain process, including warehousing and distribution. Optimize logistics to reduce costs and improve delivery times. ADMINISTRATIVE / BOOKKEEPING VIRTUAL ASSISTANT Mike & Sons | March 2024- May 2024 ( Part Time) Create and send invoices to clients for completed landscaping services. Follow up on outstanding invoices and manage accounts receivable. Record and categorize expenses related to landscaping projects. Ensure all receipts and expense reports are accurately entered into QuickBooks. Maintain updated client information in QuickBooks. Track client interactions and service history. Handle client inquiries related to billing and payments. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. CERTIFICATES: