Darline Janssens
Miami, Florida, United States-linkedin.com/in/darline-janssens/
Summary
Professional with over 15 years of experience in product management, specializing in Agile
Methodology. Expertise in managing product strategy, execution, and customer success within
complex, global environments. Proven track record in Agile transformations, leading crossfunctional teams, and delivering innovative solutions that enhance customer satisfaction and
drive business growth. Certified Scrum Master and Product Owner with strong interpersonal and
leadership skills, committed to continuous improvement and excellence in service delivery.
Experience
Profit as a Service Corp.
Miami, Florida
Vice President of Customer Success
February 2024 – Present
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Driving product adoption and ensuring customer satisfaction
Managing the execution of service product strategies and roadmaps, focusing on
improving scope, time, cost, and quality management.
fliteX
Ontario, Canada
Director Of Marketing And Business Development
July 2020 – December 2021
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Managed marketing and business development strategies, resulting in increased market
penetration and customer acquisition.
Functioned as Product Owner during Agile Software development, overseeing the
execution of product roadmaps.
Developed marketing collateral and managed CRM tools, enhancing the company's
market visibility and customer engagement.
International Air Transport Association (IATA)
Geneva Area, Switzerland & Miami/Fort Lauderdale Area, USA
Product Manager, Aviation Charges Intelligence Center
March 2002 – December 2017
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Managed the transformation of IATA’s Aviation Charges Intelligence Center from a
paper-based system to a digital platform, improving accessibility and user experience.
Oversaw all aspects of product management, including P&L, marketing, sales, and
customer service.
SWISSAIR SABENA AIRLINE MANAGEMENT PARTNERSHIP
Zurich Area, Switzerland
Manager Charges, Network Management
October 1999 – November 2001
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Managed network charges and optimized cost structures for airline operations,
contributing to significant cost savings and operational improvements.
Education
Ghent University
Ghent, Belgium
Master's degree in International Relations and Affairs
1991 – 1993
Ghent University
Ghent, Belgium
Master's degree in Political Science and Government
1987 – 1991
Skills
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Product Management: Extensive experience in managing aviation products from
concept to delivery, ensuring alignment with customer needs and market trends.
Agile Methodology: Certified Scrum Master (SMC) and Product Owner (CSPO) with
proven success in leading Agile transformations.
Project Management: Demonstrated ability to lead and execute complex projects within
scope, time, and budget constraints.
Customer-Centric Approach: Expertise in designing and delivering customer-focused
solutions, ensuring high levels of customer satisfaction.
Strategic Planning: Skilled in developing and executing product strategies that drive
business growth and innovation.
Time Management: Proven ability to manage multiple projects simultaneously, ensuring
timely delivery of high-quality outcomes.
