Darlenny Vallejo

DARLENNY VALLEJO Virtual Assistant & Customer Service Work Experience 2022 – 2025 Quality Coordinator Teleperformance Develop and implement quality assurance processes. Analyze quality metrics and reports. Education Bachelor of School Psychology UASD 2016 - 2025 Contact - -Darlenny Vallejo LinkedIn Santo Domingo, Dom Rep About Me I am a dedicated and adaptable professional with an academic background in School Psychology and Marketing. Skilled in communication, problem-solving, and multitasking, I have excelled in diverse roles and campaigns. My experience as a Virtual Assistant has strengthened my ability to stay organized, manage tasks efficiently, and deliver results with professionalism and enthusiasm. Supported communication between guides, drivers, Managed detailed documentation and reporting. Politecnico Maximo Gomez Coordinated excursion schedules and logistics. 2024 - +1 - Island Journeys | Upwork and management. Marketing Technician 2011 - 2014 Sales & Customer Service 2024 Expertise Visa Customer Support GovAssist Assisted customers with completing and reviewing DS-160 visa application forms. Scheduled and coordinated U.S. embassy visa Multitasking & time management appointments while answering customer inquiries. CRM Software 2021 Microsoft Office Suite 2021 - Customer coordination & scheduling Appointment Setter Expert CCD Schedule and confirm mammogram appointments. Provide clear information and support. Adaptability & Fast Learning Language English Spanish - Quality Analyst Teleperformance Monitor and evaluate customer interactions. Provide feedback and coaching. Analyze quality data and reports to identify trends and recommend process improvements.