Darlene Pearl Alto

DARLENE PEARL N ALTO Address: 135 Narciso St,Malabanias, Angeles City,Pampanga 2009 Contact Number:- Email Address:- OBJECTIVE TO SECURE A CHALLENGING POSITION IN A REPUTABLE ORGANIZATION TO EXPAND MY LEARNINGS, KNOWLEDGE, AND SKILLS. AGE: 22yrs old BIRTHDAY: February 16,1998 FATHER: Bernabe Alto (Deceased) MOTHER: Adelaida Alto (Deceased) BIRTHPLACE: Capalonga,Camarines Norte RELIGION: Roman Catholic EDUCATION CAPALONGA CENTRAL ELEMENTARY SCHOOL- CAPALONGA PAROCHIAL SCHOOL- WORK EXPERIENCE ➢ Sutherland Global Services Position: Customer Service Representative Oct 2017-Dec 2019 Job Description: Managing incoming calls and customer service inquiries and also identifying and assessing customers’ needs to achieve satisfaction. Responsibilities: • Verify customer’s information to determine whether it’s his/her account • Resolve customer’s complaints/inquiries • Process customer’s payment • Check credit card application • Check updates about customer’s dispute CHARACTER REFERENCE ➢ Janne Louise Abad- 2