Darlene Cordial

Darlene Sison Cordial Virtual Assistant/Head of Sales Department a personable virtual assistant/customer service professional dedicated to delivering top-notch service and building relationships with clients. Providing outstanding interpersonal abilities and expertise in dispute resolution to oversee a group of additional customer service agents. Contact Experiences Angono, Rizal December 2023 - March 2024 Chirpish | Remote | Freelance - Store Manager - Multiple Stores - live:9447c8960cf072aa Education- Bachelor of Secondary Education major in MAPEH University of Rizal System Expertise Communication skills Documentation and Reporting Time Management Flexible Detailed Oriented Leadership Problem Solving Research Adaptability Teamwork Tools Konnecktive CRM Dialpad Apollo.ai Instantly.ai Snov.ai Tweet Hunter Trello Gorgias Shopify Slack Microsoft Suites Google Suites Canva Sales Navigator Complete store operational requirements by scheduling and assigning employees; following up on work results Maintain store staff by recruiting, selecting, orienting and training employees Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results Maintain the stability and reputation of the store by complying with legal requirements Contribute to team effort by accomplishing related results as needed Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development Provide training to improve the knowledge base of the staff and utilize crosstraining methods to maintain productivity when employees are absent Undertaking store administration duties such as managing store budgets and updating financial records. Delivering excellent service to ensure high levels of customer satisfaction. November 2023 - December 2023 Chirpish | Remote | Freelance Quality Analyst Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level Maintain the stability and reputation of the store by complying with legal requirements Performs monitors of customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations.  Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers.  Prepares and analyzes internal and external quality reports for management staff review.  Perform other duties as assigned. Experiences June 2023 - November 2023 Chirpish | Remote | Freelance Sales Head Provides leadership to the sales team. Motivates and encourages sales team to ensure quotas are met. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Determines annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results. Contributes to team effort by accomplishing related results Investigate factors impacting sales performance. Establish customer relationship management (CRM) systems and guidelines to manage customer relationships. Promote positive relationships with major customers to understand their needs. Outline objectives in key target areas such as sales volume, market share, distribution channels and profit margins to guide promotions and sponsorships. Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations. April 2023 - June 2023 Chirpish | Remote | Freelance Store Manager - Limitless Store Complete store operational requirements by scheduling and assigning employees; following up on work results Maintain store staff by recruiting, selecting, orienting and training employees Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results Maintain the stability and reputation of the store by complying with legal requirements Contribute to team effort by accomplishing related results as needed Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development Provide training to improve the knowledge base of the staff and utilize crosstraining methods to maintain productivity when employees are absent Undertaking store administration duties such as managing store budgets and updating financial records. Delivering excellent service to ensure high levels of customer satisfaction. Experiences February 2023 - April 2023 Chirpish | Remote | Freelance Subject Matter Expert Working with company leadership to define project objectives, processes, policies, procedures and rules Explaining policy implementation to fellow team members Getting management approval or approving alterations in rules, procedures and policies Informing consumers regarding project goals and expected deliverables Resolving project-related problems within their area of expertise Fact-checking other professionals on the project to ensure data and information accuracy Act as am higher ups whenever a customer looking for supervisor. Providing feedback to project team throughout creation, testing and rollout of deliverables Validating deliverables produced by a project or company Creating project-related documentation and training manuals Serving as an expert witness in legal cases August 2022 to November 2022 JobGet | Remote | Freelance Talent Aquisiton Specialist - Freelance Source potential candidates through online channels (e.g. social platforms and professional networks) Foster long-term relationships with past applicants and potential candidates Plan interview and selection procedures, including screening calls, assessments and interviews Design job descriptions and interview questions that reflect each position’s requirements Interviewing prospective employees to find the perfect match for a company's long-term goals. February 2021 to January 2023 Concentrix l Spark Cubao | WFH Customer Support Representative - Dish Network Account Help customers resolve technical problems associated with a product or service. Providing response and solutions to issues experienced by users of technological products or services. Serves as the first point of contact for customers with complaints or questions concerning company technological products/services. Operates automated call distribution phone software to deliver remote technical services to customers. Interview and listen to clients to identify their needs and provide solutions effective in addressing their problems. Experiences February 2020 to June 2020 JK English l Remote Freelance Home-based Online Teacher Caters Korean students. Preparing and delivering lessons to improve students' reading, writing, and conversing skills. Developing educational content such as notes and quizzes. Assigning activities to facilitate students' consolidation of learning material. Tailoring your teaching style in accordance with students' needs. Managing interpersonal dynamics to ensure that the class is conducive to learning. Tracking and reporting on students' progress. Remaining up-to-date with our learning software. Ensuring that your equipment is in good working condition at all times. August 2019 to January 2020 Yeko English l Remote Freelance Home-based Online Teacher Caters Chinese students. Preparing and delivering lessons to improve students' reading, writing, and conversing skills. Developing educational content such as notes and quizzes. Assigning activities to facilitate students' consolidation of learning material. Tailoring your teaching style in accordance with students' needs. Managing interpersonal dynamics to ensure that the class is conducive to learning. Tracking and reporting on students' progress. Remaining up-to-date with our learning software. Ensuring that your equipment is in good working condition at all times. February 2017 to March 2019 ENOZ Philippines l Pineda, Pasig City English as a Second Language Teacher Preparing and delivering lessons to improve students' reading, writing, and conversing skills. Developing educational content such as notes and quizzes. Assigning activities to facilitate students' consolidation of learning material. Tailoring your teaching style in accordance with students' needs. Managing interpersonal dynamics to ensure that the class is conducive to learning. Tracking and reporting on students' progress. Remaining up-to-date with our learning software. Ensuring that your equipment is in good working condition at all times. Experiences August 2016 to January 2017 SM Appliances l Ugong, Pasig City Warehouse Assistant Move inventory and materials across facilities Process inventory for delivery Sort, organize and store inventory in the proper location Package items and label correctly Scan delivered items and ensure quality Report damaged or missing inventory to supervisors Stack and organize large bulk items Remove inventory from trucks or shipping and delivery to proper location Update logs and documentation for inventory processing Move materials from facilities to workstations, pick-up locations, or other locations Wear safety gear at all times Operate heavy machinery like forklifts to move or store inventory Ensure workspace is free of debris and remove safety hazards from aisles Work as an active team member to complete team goals Prepare documentation and inventory for audits March 2015 to January 2016 Sanford Marketing Corporation l Angono, Rizal I Part Time Cashier Monitored self-checkout systems and provided assistance or intervention where required. Requested forms of identification when needed for specific transactions checked details and promptly verified purchasing ability. Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions. Stocked and maintained inventory levels according to store policies. Educated customers about the brand to incite excitement about the company’s mission and values. Certification Teaching of English as a Foreign Language Certificate - TEFL Professional Development Institute Receiving and Responding to Workplace Communication - TESDA Organization Head of Table Committee - Rizal Sport Organization of the Philippines - 2015 to PRESENT