Darlene Andrew

AZOGU PRECIOUS CHISOM Lagos, Nigeria State of Origin: Imo 02/09/2002 -State L.G.A: Oguta - Date of Birth: PROFILE SUMMARY A graduate in international relations and diplomacy with advanced knowledge of conflict resolution, marketing and proven leadership and teamwork experience while providing excellent customer service. Committed to managing projects and seeking to advance my knowledge in aa high functioning organisation. SKILLS & AREAS OF EXPERTISE • Good communication and oral skills Self-motivated and goal oriented • Strong organizational and administrative skills • Strong interpersonal skills • Time management Project management • Conflict resolution Research and data analysis • Management and marketing communications • Negotiation and crisis management Stellar verbal and written skills Patience and adaptability Strategic thinking Intercultural communications WORK EXPERIENCE Versetal Marketing United States Call Centre Operator (Online) October 2024 -November 2024 Managed over 100 – 150 daily inbound and outbound calls in a timely and friendly manner. • Identify, meet up, and surpass personal and team qualitative and quantitative targets. • Kept records of all conversations in our call centre database for proper conduction of market research • Identified customers’ complaints, and needs and clarified information to ensure customer satisfaction • Deliver excellent customer service by asking the right questions, showing empathy and presenting a solution after verifying the problem. Globacom Nigeria Call Centre Operator Victoria Island, Lagos June, 2024-October 2024 • • • Managed over 100 – 150 daily inbound and outbound calls in a timely and friendly manner. Kept records of all conversations in the call database for proper conduct of market research. Identified customer’s complaints, and needs and clarified information to ensure customer satisfaction. • Deliver excellent customer service by asking the right questions, showing empathy and presenting a solution after verifying the problem. Insurance Supermarket Inc. Call Centre Operator (online) United States May 2021 – Feb. 2022 • Managed over 100 – 150 daily inbound and outbound calls in a timely and friendly manner. Identify, meet up, and surpass personal and team qualitative and quantitative targets. • Kept records of all conversations in our call centre database for proper conduction of market research • Identified customer’s complaints, needs and clarified information to ensure customer satisfaction • Deliver excellence customer service by asking the right questions, showing empathy and presenting a solution after verifying the problem. Transmission Company of Nigeria Administrative Assistant (NYSC Attache) Maitama, Abuja Dec. 2022 – Oct. 2023 • Delivered administrative support to office staff, promoting efficiency in office operations and teamwork. • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mails. • Took detailed meetings, prepared meeting rooms, and compiled paper work to support the department. • Demonstrated respect, friendliness, and Willingness to help whenever needed. (The Presidency) Federal Secretariat Industrial Training Central Business District, Abuja Jun. 2020 – Oct. 2020 • Delivered administrative support to office staff, promoting efficiency in office operations and teamwork. • Managed filing systems by liaising with relevant organisations to rout various documents and prioritise workloads. • Took detailed minutes of meetings, prepared meeting rooms, and compiled paper work to support the department. • Organised office documents, prepared and collated reports for filing needed for monthly reviews EXTRA-CURRICULAR EXPERIENCE Organizing and participating in sensitization campaigns Nonviolent Election Voting Practices Sensitization Campaign held in Wuse Market. Participating and coordinating outreach projects Rural Medical Outreach project to commemorate world Health Day Donating and contributing to projects at GSS Secondary School Wus Plant a tree exercise Sensitizing and donating sanitary pads to the female students. EDUCATION & CERTIFICATION Afe Babalola University, Ado-Ekiti 2018 – 2022 BSc. International Relations and Diplomacy Chartered Graduate Diploma in Marketing Stella Maris College, Life Camp, Abuja 2012 – 2018 West African Senior Secondary School Certificate Examination (WASSCE) National Examination Council (NECO) CERTIFICATE Sustainable Development Goals Community Service Group Dec. 2022 – Dec. 2023 Member Globacom Customer Care New Employee Orientation Course 5th july 2024