Darlene Ancayan

 EDUCATION City University of Pasay Business Administration Major in Operations Management- South Eastern College Business Administration Major in Operations Management- EXPERTISE Documentation Organizing Managing Marketing LANGUAGE English Filipino DARLENE D. ANCAYAN CAREER OVERVIEW Dedicated and adaptable professional with a strong background in administration, operations, and customer service, combining hands-on experience in executive assistance, concierge services, and branch management. Proven ability to organize teams, manage office functions, and deliver high-quality client and staff support. Known for professionalism, attention to detail, and effective communication, with experience spanning corporate, hospitality, and healthcare environments. Skilled in documentation, organizing, managing, and marketing, with a commitment to maintaining operational efficiency and exceptional service standards. WORK EXPERIENCE • September 2020- January 2022 - Telus International - Call Center Agent • answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications • August 2022 - November 2022 - Uptown Mall BGC – Concierge Assosciate Promoted as a Executive Assistant of Deputy Gen.Manager – November 2022 – March 2023 • assists guests, residents, or clients by providing personalized services and information to enhance their experience. • coordinating a CEO’s meetings, booking flights, managing company reports, and handling confidential communications. • May 2024- December 2024 - JGonzales Dental Center/GA Care Central - Branch Manager / Social Media Manager • Ensure that members of staff are well organized and able to provide patients with a high quality of care. Schedule and chair staff meetings to ensure that operational guidelines are established and followed. CHARACTER REFERENCE Jennifer Gonzales Charesse Migallon Jgonzales Dental Clinic Bldg. Administrator – MOA - - Sheradee Lagahit Operatons Team Manager – Telus -