Darja

I am a motivated customer service enthusiast with more than five years of experience in working with people under my belt, in both remote and in-person positions. Here are the key skills I gained through experience in the positions I have held:

Communication & Listening Skills: One of the pillars of customer service and satisfaction is excellent verbal and written communication abilities to interact with customers, as well as active listening to ensure understanding of client's needs.

Empathy & Patience: Ability to understand and empathize with customer issues while remaining patient and composed.

Problem-Solving Skills: Strong analytical and troubleshooting skills to resolve customer queries efficiently.

Technical Proficiency: Familiarity with customer support software, CRM systems, and basic technical troubleshooting.

Time Management: Ability to manage time effectively, handle multiple tasks, and meet deadlines.

Adaptability: Flexibility to adapt to different customer needs, products, and processes.

Attention to Detail: Keen attention to detail to ensure accurate and thorough responses and record-keeping.

Team Collaboration: Ability to work collaboratively with a remote team and contribute to a positive team environment.

Conflict Resolution: Skills in de-escalating situations and resolving conflicts amicably.

Self-Motivation: Strong self-motivation and discipline to work independently in a remote setting.