Dariz Micah Mac Allan

DARIZ MICAH MAC ALLAN Eastwood, Libis Quezon City • - •-www.linkedin.com/dariz-va-customerservice-coldcalling-medicalbilling SUMMARY Detail-oriented and versatile professional with over 3 years of experience in medical billing, customer service, and community support. Proven success in claims resolution (90% resolution rate), tenant relations, and client satisfaction. Skilled in handling high-volume calls, resolving disputes, and supporting clients with empathy and efficiency. Adept at using CRM systems and billing software to deliver accurate, timely results. WORK EXPERIENCE Resident and Community Support Agent (CSR) | Deel Corp – Remote Jan 2024 – Nov 2024 Acted as liaison between tenants and property managers, ensuring timely issue resolution. Promoted within 5 months for reliability and excellent service. Resolved tenant billing disputes, including a case that resulted in positive client feedback. Coordinated with property managers and telecom providers to reduce turnaround time. Maintained accurate tenant records and billing updates using Excel and internal tools. Medical Claims AR Management Specialist | NTT DATA – Oct 2021 – Jul 2023 Eastwood QC • Handled 50+ outbound calls daily to insurance providers, improving claim resolution rates. • Achieved 90% success in resolving claim denials through persistence and problem-solving. • Verified patient eligibility and benefits with 100% accuracy across hundreds of cases. • Processed claims using Epic and ACE, contributing to 15% faster turnaround in payments. • Ensured strict HIPAA compliance when handling sensitive medical and financial data. • Collaborated with teams to streamline workflows, reducing repeat errors and boosting efficiency. CORE SKILLS & TOOLS Medical Billing & Claims Processing (Epic, ACE) Customer Service (Inbound/Outbound, Chat, Email) Cold Calling & Lead Follow-up Claims Denial Management & Resubmission CRM Tools: Zendesk, Salesforce Productivity Tools: MS Office, Google Workspace HIPAA Compliance, Problem-Solving, Client Relations EDUCATION Senior High School Graduate | Sacred Heart School of Cavite -)