Dario Gabriel Cervantes

Dario Gabriel-I L. Cervantes EXPERIENCE General Virtual Assistant - Remote (Dispatcher) CONTACT Davao City, Philippines 8000 09/2024 - Present Answer customer inquiries via calls, email, and chat, ensuring - Assigned technicians and coordinate with customers to schedule copier repair requests. Managed administrative tasks, including scheduling and maintaining organized records. Demonstrated adaptability by quickly learning and applying new tools and technologies. - Technical Service Specialist Full Potential Solutions - Davao City Assist customers with troubleshooting and resolving technical issues SKILLS over the phone, via email, or through live chat. Guide customers through problem-solving processes, often using remote desktop tools. Respond to inquiries related to product features, functionality, and 04/2024 - 08/2024 technical specifications. Diagnose hardware, software, and network issues. Provide step-by-step instructions for resolving common technical problems. Escalate complex issues to higher-level support teams or engineers when necessary. Maintain an in-depth understanding of the company's products and services. Stay updated on new product releases, updates, and technical specifications. Maintain an in-depth understanding of the company's products and services. Stay updated on new product releases, updates, and technical specifications. Team Leader VXI Global Holdings (Billing and sales Account) - Davao City 12/2021 - 05/2022 06/2022 - 03/2024 Technical documents comprehension Sales Representative Effective communicator Call center experience Customer service expert Hardware diagnosis prompt and accurate responses. Handling and managing team to reach client sales target at a daily, weekly and monthly basis. Supervising a group of people (20head count) in making sure that daily, weekly and monthly sales targets and metrics are met. Subject Matter Expert VXI Global Holdings (Billing and sales Account)- Davao City In charge of collecting information, writing and maintaining training materials and the knowledge base, a support team will use as the first source of information regarding a product or service. Taking Supcalls on behalf of the supervisor whenever they are busy. 04/2018 - 11/2021 Customer Account Associate VXI Global Holdings (Billing and sales Account)- Davao City Answer incoming callsandrespond tocustomersconcern,management and resolve customers complaints while providing amazing customer service experience. Sell products and services to customers and place customers' orders in the computer system. Technical Support Representative Teleperformance - Davao City Assist customers with troubleshooting and resolving technical issues over 02/2017 - 05/2018 the phone, via email, or through live chat. Guide customers through problem-solving processes, often using remote desktop tools. Respond to inquiries related to product features, functionality, and technical specifications. Provide step-by-step instructions for resolving common technical problems Escalate complex issues to higher-level support teams or engineers when necessary Maintain an in-depth understanding of the company's products and services. Stay updated on new product releases, updates, and technical specifications. Record all customer interactions and technical issues in a CRM or ticketing system. 01/2015 - 05/2017 Create and update knowledge base articles and troubleshooting guides. Customer Account Associate Sutherland (Billing and sales Account) - Davao City Answer incoming calls and respond to customers concern, management and resolve customers complaints. Sell products and services to customers and place customers' orders in the computer system. EDUCATION Bachelor of Science Computer Science STI College