Darill Cruz

Address: 177 Pateros St. Maypajo Caloocan City, Philippines Email:-,- Mobile: - Darill Huqueriza Cruz PROFESSIONAL SUMMARY: Enthusiastic and detail-oriented Multilingual Professional with an extensive experience in the Customer Service and Hospitality Industry, both local and international. I am also a Business and Marketing graduate seeking a position where I can utilize the extensive knowledge I have gained during my course. In addition, I am very skilled in customer development, public relations, and creating brand awareness. PROFESSIONAL EXPERIENCE: Spanish Social Media Associate IGT Solutions – KLM Royal Dutch Airlines Location: Philippines July 02, 2021 – Present Answers the queries of passengers in Social Media about their flight Helps the passenger to rebook their flight or add special services on their flight booking. Helps the passenger to request for a voucher or refund of their cancelled flight. Yatch Club Lounge Butler MSC Cruises Location: Worldwide August 03, 2020 – December 31, 2020 (MSC Magnifica) January 27, 2019 – September 28, 2019 (MSC Fantasia) Welcomed passenger upon arrival and making them feel welcomed Escorting passengers to their respected cabin. Takes order and serve beverages in the VIP lounge. Service Associate Jumeirah Beach Hotel Location: Dubai, United Arab Emirates September 20, 2017 – June 16, 2018; Septembr 16, 2018 - November 8, 2018 Greeted guest walking in the door. Takes order and serve beverages. Delivered highly professional and genuine personality towards guests and colleagues to increase an enjoyable atmosphere. Lounge Attendant Emirates Flight Catering Location: Dubai International Airport January 17, 2016 – August 3, 2017 Looks after the necessary preparations before the start of the operation. Studies the menu and familiarize the restaurant's specialty as well as out of stock items and undertakes suggestive selling. Assists in welcoming and seating guests, Making sure that the passengers will board their flights on time. Online ESL Teacher 51 Talk Location: Philippines February 15, 2015 – December 30, 2015 Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging Chinese students to speak in English. Motivating students and using humor to induce a pleasant learning environment Customer Care Specialist Convergys San Lazaro Location: Manila, Philippines November 11, 2013 – February 2, 2015 Recommends potential products or services to management and analyzing customer needs. Maintains financial accounts by processing customer adjustments. Keeping the record of Retailers and Customers data & Contributes to team effort by accomplishing related results as needed. Technical Support Representative EGS Philippines Location: Quezon City, Philippines October 22, 2012 – September 26, 2013 Interact with customers to give and process information in response to inquiries, concerns, and requests about products and services; Gather customer’s information and determine the issue by evaluating and analysing the symptoms; Follow standard processes and procedures; Research required information using available resources; Redirect problems to appropriate resource & Identify and escalate priority issues per Client specifications; Cashier/ Service Crew Jollibee Tutuban 2 Location: Manila, Philippines April 17, 2011 – September 17, 2011 Take orders from customers and present them as requested. Process bills for the customer and also issue them receipts. Pack foods ordered by customers and serve them in the most efficient manner. EDUCATION: Vocational:Tertiary: Food and Beverage Services Bachelor’s Degree in Business and Marketing Magsaysay Institute of Hospitality and Culinary Arts (MIHCA) Lyceum of the Philippines University- Batangas May 18, 2015 – September 20, 2015 Graduated: July 28, 2022 English Langauge Proficiency Colegio de San Juan de Letran September 2011 – October 2011 Spanish Language Proficiency Hola Amigos Spanish Learning Center November 2019 – January 2020 Languages: Filipino - Fluent English - Advanced Spanish – Intermediate Character Reference: Available upon request