Curriculum Vitae
Darija Pačanin
Address: Svetosavska 41, Stara Pazova
Phone number: 062/345056
E- mail adress:-Personal information:
Date of birth:-.
Place of birth: Belgrade
Sex: female
Current address: Svetosavska 41, Stara Pazova
Working experience:
April 2016 – present: CCBill d.o.o – Customer Support Specialist (English and Spanish)
Responsabilities: Handling phone calls, Live Chat and tickets. Providing assistance to CCBill’s merchants regarding cgi flat file and MySql database installations, creating prices, payment forms, accounting questions, compliance reviews, and other tasks.
May 2015 – April 2016: Trizma d.o.o – Backup greeter at the United States Embassy in Belgrade
Responsabilities: Greeting Consular secction visitor, preparing their documentation and providing information regarding interview process
December 2013 – April 2016: Trizma d.o.o. – Customer Support Agent (Spanish and English)
Repsponsabilities: Handling phone calls and tickets. Providing information and assistance with appointment scheduling for US visas, technical support through ticketing system regarding document delivery and payment issues
November 2013 - Volunteering in an elementary school in Stara Pazova
Responsabilities: Helping the regular teacher during classes, preparing exams, attending school’s meetings, etc.
October 2013: Volunteering at the Belgrade Book fair
September - October 2011: Workshopmedia – assistant
Responsabilities: Assisting in clerical jobs, archiving documents, writing adds for Facebook fun page
Other experience:
Giving private lessons of Spanish and English language from 2011
English to Spanish translation for Android application
Several translating projects through Up Work platform
Education:
2005 - 2009 High School „Branko Radičević“, Stara Pazova, Srbija, Grammar school
2009 – 2013 Academic studies at the Faculty of Philology, Belgrade, Serbia
Department of Spanish language, Hispanic literature and culture
2013 – 2015 master studies at the Faculty of Philology, Belgrade, Serbia
Department of Spanish language, Hispanic literature and culture
Other skills:
Spanish language – Effective Operational Proficiency or advanced (C1)
English language – Effective Operational Proficiency or advanced (C1)
Portuguese language – basic knowledge
Computer skills (Excellent knowledge of MS office tools, FTP, Internet – everyday user, private and professional usage)
Working in WORDFAST and TRADOS translation softwares
Basing unterstanding of HTML
Personal features:
Good communication skills
Team player but also a strong individual
Well organized
Fast learner
