Darian Natividad
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OBJECTIVE
Dynamic and dedicated professional with over two years of work experience in the customer service industry, skilled
in problem-solving, effective communication, and ensuring client satisfaction. Adept at multitasking, prioritizing tasks,
and working efficiently in fast-paced environments. Proficient in using various software tools to streamline processes
and boost productivity. Committed to delivering exceptional support and contributing to the success of clients'
businesses.
SKILLS
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Communication (verbal / written)
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Data Entry
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Email Management
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Administrative Support
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Copywriting
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Detail-oriented
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Social Media Management
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Customer Service
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Time Management
TOOLS PROFICIENCY
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Microsoft Office
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Skype
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Social Media (Facebook, Instagram,
Thread, X, Tiktok)
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Google Workspace
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Zoom
● Project Management Tool (Notion, Asana,
Trello)
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Slack
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Canva
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Soft Phone
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Zendesk
EXPERIENCE
Customer Service Representative
Alabang, Muntinlupa
Financial Account
Feb 2022 - Mar 2023
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Resolves customers’ needs and complaints to achieve satisfaction; identifies the cause of the problem;
chooses and explains the best solution to solve the problem; follows up to make sure the issue has been
resolved.
Ensured the provision of accurate, valid, and complete information by utilizing proper methods and tools.
Assisted customers in navigating online account portals, troubleshooting technical issues, and ensuring
seamless access to account information.
Darian Natividad
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Customer Service Representative
Alabang, Muntinlupa
Travel / Sales Account
Apr 2023 - May 2024
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Managed hotel bookings, ensuring smooth and seamless reservations for clients.
Promoted and offered membership programs, enhancing customer loyalty and providing added value.
Communicated with clients via email to confirm bookings, provide updates, and inquire, ensuring excellent
customer service
Maintained detailed records of customer interactions and reservations, ensuring data accuracy and
compliance with company policies
Customer Support Specialist
Home-based
Food Delivery
June 2024 - February 2025
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Provided exceptional support to customers via phone, chat, and email, resolving inquiries and issues.
Made proactive outbound calls to customers to confirm order details, ensure satisfaction, and follow up on
unresolved issues
Utilized Slack channels for real-time communication with team members, streamlining problem-solving
and enhancing team collaboration
EDUCATION
University of Perpetual Help System Laguna
Accountancy, Business, and Management
Senior High School
2019 - 2021
