Darian Ghuneth Natividad

Hello, I am Dar! Your efficient and dedicated Virtual Assistant & Customer Service Hire me ABOUT ME I am a dedicated professional with over two years of work experience in the customer service industry, skilled in problem-solving, effective communication, and ensuring client satisfaction. Adept at multitasking, prioritizing tasks, and working efficiently in fast-paced environments. Proficient in using various software tools to streamline processes and boost productivity. Committed to delivering exceptional support and contributing to the success of clients' businesses. Let’s connect and discuss how I can contribute to your success as a Virtual Assistant. I look forward to the opportunity to work together and make a positive impact on your business. SKILLS & EXPERTISE Communication (Written/Verbal) Basic Graphic Design and Video Editing Administrative Support Customer Service Social Media Management Problem-solving and troubleshooting Data Entry Time-management Copywriting Email Management SERVICES OFFERED Administrative Support Customer Support Social Media Management Data entry - Input and update information in databases, spreadsheets, or CRM systems, ensuring data accuracy. Phone Support - includes screening calls, taking messages, or transferring calls to the appropriate person. Content Creation - create, and schedule posts, for multiple platforms (e.g., Facebook, Instagram, X, LinkedIn, TikTok) Database management - assist with managing customer or client databases, ensuring information is well-organized and up-to-date. Email Support - sorting, responding to, or forwarding emails as needed Create and format documents prepare and format documents, including reports, presentations, and memos, ensuring they are clear and professional. Chat Support - providing real-time assistance to customers via live chat, offering a quicker resolution to their inquiries. Analytics and Reporting - track and measure the performance of all social media channels using analytics tools (e.g., Google Analytics, Hootsuite, Sprout Social) Engagement Monitoring -Monitor and manage interactions with followers, responding to comments, messages, and mentions in a timely manner. Graphic Design and Basic Video Editing Graphic Design - create visually appealing images for posts using tools like Canva or Photoshop. Ensure the design reflects the brand's tone and message (e.g., minimalistic for modern brands or colorful for more playful brands) Basic Video Editing - import raw video clips into editing software like Capcut. Trim unnecessary parts of the video, keeping it concise and to the point. Edit short, engaging video ads for paid campaigns, ensuring they fit within ad length constraints Scheduling and Calendar Management Appointment scheduling coordinating and managing appointments, meetings, and events for executives, teams, or clients. Calendar organization - maintaining and updating calendars, ensuring no conflicts and prioritizing tasks or meetings. Travel arrangements - organizing travel logistics, including booking flights, hotels, and transportation, and preparing detailed itineraries Financial Management Invoice and expense processing - managing invoices, processing payments, and tracking receipts. Budget tracking - assisting in monitoring and managing department budgets or project expenses. Financial reports - helping prepare financial statements, spreadsheets, or reports for review by management. TOOLS PROFICIENCY WHY HIRE ME? Client-Oriented Proactive and Trustworthy My utmost priority is client satisfaction. I always focused on understanding needs, solving problems, and ensuring clients are satisfied with the support I provide. I always taking the initiative to meet needs while ensuring reliability and consistent support clients can depend on.” Flexible and Adaptable I understand that business needs can change quickly, and I am always ready to adapt. Whether you have an urgent request or need to scale back, I am flexible and able to pivot to meet your evolving demands Reach out for a virtual assistant you can count on—let’s achieve more, together! PHONE - EMAIL -