WORK EXPERIENCE
FINANCIAL ADVISOR / INSURANCE
AGENT (PART-TIME)
Sep 2017 - Jul 2025
Prulife UK
• Provided tailored insurance and investment solutions through client
consultations and financial needs assessments.
• Achieved sales targets by prospecting, presenting products, and
maintaining long-term client relationships.
DARCY GUEVARRA
Virtual Assistant | Customer Support Specialist
Quezon City, Philippines-
SCHEDULING AND CLAIMS
ADMINISTRATOR
May 2024 - Jun 2025
EMAPTA
• Developed and maintain project schedules using Simpo, ensuring
accuracy and alignment with project requirements and timelines.
• Coordinated with project managers, subcontractors, and suppliers to
gather necessary information for scheduling purposes.
PROFILE
A dedicated and adaptable
professional with over 10 years of
experience in customer service and
virtual assistance. Skilled in
managing administrative tasks,
supporting real estate and
mortgage teams, and delivering
responsive client support. Thrives in
fast-paced environments, values
accuracy, and is always eager to
learn new tools and workflows.
SKILLS
Administrative & Office Support
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Calendar & Email
Management
Document Preparation
Purchase Order & Invoice
Processing
Data Entry & Records
Management
PLUMBING TEAM DISPATCHER
AW Mechanical Corp
Aug 2022 - Mar 2024
• Assisted technicians in creating jobs, quotes, and invoice.
• Adjusted the technicians' daily schedule.
MORTGAGE LENDING - PROCESSING
ASSISTANT
Brivity VA
Dec 2020 - Jun 2022
• Assisted Closing Specialists and Mortgage Analysts in drafting Loan
Approval conditions.
PROPERTY MANAGEMENT ADMIN
ASSISTANT
Prosource Global BPO Inc.
Aug 2019 - Feb 2020
• Provided all Administrative Support and Tasks for a Real Estate
company in Australia.
GENERAL ADMINISTRATOR
Mar 2017 - Aug 2019
Acquire Asia Pacific
• Handled financial tasks such as Invoicing and Receipting
Purchase Orders (PO), Monthly, and Statement Checking.
Customer Service
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Phone and Email Support
Conflict Resolution
CRM Tools (e.g., Brivity)
Client Communication
Technical & Tools
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MS Office
Google Workspace
Internet Research
Basic Bookkeeping
CUSTOMER RELATIONSHIP
SPECIALIST
Sep 2013 - Feb 2017
Concentrix BPO
• Handled customer emails ranging from product inquiries to customer
complaints through email and phone.
EDUCATION
Soft Skills
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Time Management
Attention to Detail
Adaptability
Problem Solving
Bachelor of Science in Information Technology
University of the East Manila |-
Major in Programming and Information Technology
