Daramola Taiwo

DARAMOLA TAIWO 446 Tyson Trail, Winnipeg, MB R3W 0P3 | - |- Professional Summary Dedicated and customer-oriented professional with extensive experience in customer service and inventory management. Proven ability to handle challenging situations with a positive attitude while delivering exceptional service. Strong communication skills and adept at multitasking in fast-paced environments. Eager to contribute to the Canadian Tire team by providing friendly and efficient service. Skills  Customer Relationship Management  Problem-Solving Abilities.  Excellent Oral and Written Communication.  Adaptability and Flexibility  Strong Phone Etiquette.  Proficient in Computer Software and Data  Customer Service Excellence  Problem Solving & Complaint Resolution.  Vendor Relationship Management  Adaptability and Flexibility  Math Skills  Cash Register Operation.  Strong Keyboarding Skills. Entry. Professional Experience Customer Support Manager – Parts Systems. 08/2021 to Current Swedish Machinery and Trucks – Ogudu, Lagos State, Nigeria  Addressed customer inquiries, ensuring maximum satisfaction through effective problem-solving.  Communicated clearly with clients and team members, fostering a collaborative work environment.  Managed inventory transactions and documented processes accurately. Customer Relationship Manager 01/2014 to 07/2021 Swedish Machinery and Trucks – Ogudu, Lagos State, Nigeria  Handled customer transactions and inquiries, ensuring a high level of satisfaction.  Managed product returns and exchanges by company policies.  Trained staff in customer service protocols and cash register operation. Customer Support Representative 12/2011 to 12/2023 Adphil Transport Company – Ogudu, Lagos State, Nigeria  Provided friendly and courteous service to customers, answering calls and addressing inquiries.  Assisted in managing returns and warranty questions while maintaining a professional demeanor.  Supported team members during busy periods, ensuring efficient service delivery. Education Certified Professional Salesperson CPSP Certification Course 2018 National Association of Sales Professionals – Ontario, Canada Bachelor of Technology, Mechanical Engineering 2007 Ladoke Akintola University of Technology - Oyo State, Nigeria Technical Skills  Proficient in PC systems (Windows 10 and newer)  Strong internet and data entry skills  Knowledge of customer management software. Additional Information  Available for flexible hours, including evenings and weekends.  Strong commitment to delivering unbiased and exceptional service.  Quiet home office environment conducive to remote work. Availability  Part-time and weekend availability.  Valid Driving License Work Authorization Authorized to work in Canada.