Dara Hawkins

I’m an experienced Customer Service & Operations Leader with 8+ years of success in call centers, healthcare support, security operations, and technology-driven customer service environments.

I have a strong track record of coaching teams, improving quality assurance scores, and driving operational efficiency. I am passionate about helping employees grow while delivering outstanding customer experiences. Throughout my career with Health Care Service Corporation (Blue Cross Blue Shield), Allied Universal, and General Dynamics, I’ve successfully led teams to exceed KPIs, improved customer satisfaction, and implemented process improvements that drive results.

I’m currently seeking new leadership opportunities where I can bring my strengths in team leadership, coaching, quality assurance, customer service management, and operations to a dynamic organization.

Core Strengths:

• Team Leadership & Coaching

• Call Center Operations & Customer Service Management

• Quality Assurance & Performance Management

• Customer Experience (CX) & Satisfaction

• Conflict Resolution & Employee Development

• Process Improvement & Reporting

• Cross-Functional Collaboration

• Operations in Healthcare, Security, and Tech environments