Dappa Janice Mitchel

Dedicated customer support agent and virtual assistant skilled in providing exceptional service and administrative support across various industries. Focus on ensuring customer satisfaction through communication, problem-solving, and proficiency in CRM systems and communication tools. Manage support tickets, process orders, coordinate with departments to resolve issues, and contribute to the development of knowledge bases and FAQs. As a virtual assistant, proficient in Microsoft Office, Google Workspace, and project management software, manage schedules, coordinate meetings, handle correspondence, prepare reports, maintain filing systems, and organize company events. Highly organized, detail-oriented, adaptable, and committed to continuous improvement.