Dapo Moses Adeosun

ADEOSUN DAPO MOSES • No. 10, Bello Street, Obawole, Ogba, Lagos State, Nigeria. - • -ng.linkedin.com/in/dapoadeosun IT Support Specialist Summary Enthusiastic IT Support professional seeking to help an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of Relational Databases, Financial Software Applications, Web Applications and Frameworks. Work History 06/2015 - Present Software Support Specialist Neptune Software Limited - Apapa, Lagos State  Provided technical support to our Rubikon Banking System (Core Banking) client,  Responded to client's core banking questions, including loan processing and other banking services, Investigated reported issues and walked customers through service protocols to rule out numerous problems,   Escalate and follow up reported issues on company's issue report platform(JIRA) promptly,  Maintained up-to-date knowledge of all company products, service procedures, and offerings to properly assist clients,   Supported small business customers via inbound technical support calls,  Investigate, solve, and/or determine mediations for incidents (technical, applications, database), Displayed exceptional people interaction skills and maintained calm demeanor during every phone call,  Provided IT support on premise or remotely via audio and video conferences when needed,  Helped end users with hardware, software, cables, networking and operational support requirements in keeping with industry standard practices,  Set up routine database backup procedures and disaster recovery(DR) procedures for client DR sites. Education 2008 - 2013 B.Sc (Hons) Olabisi Onabanjo University - Ago-iwoye, Ogun State. Computer Science Skills RELEVANT CAPABILITIES Excellent customer service and support skills, Good ability to convince angry users, Administrative and property management skills, Superior hardware and software troubleshooting skills, Able to provide IT and PC Support after hours and on weekends. Related Qualifications  Ability to identify and resolve problems in database or software installation and functioning,  Proficient in installation of relevant software when installing a new hardware device,  Well versed in setting up multimedia screen and equipment for enlarged display and presentations,  Familiar with android tablets, downloading and managing applications for the same,   Competent at handling firewall and malware issues, Proficient in formatting PCs and retrieving accidentally deleted data from the system when needed, Provide help desk support to end-users of proprietary software, Answer questions about product features and resolve use problems, Document all issues and generate reports detailing common problems and error trends, Escalate service questions to appropriate client representatives, Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and     quality assurance team members. Technology Summary Systems: Windows 2000/XP/2003, Vista, 7, 8, 8.1, 10, Windows Server 2008, Linux Suse 12.1, Mac OS, VMware. Databases: Oracle Database 11g Enterprise Edition and MySQL. Languages: SQL, PL/SQL, HTML, C. Software: Rubikon Banking System(Orbit-R), Active Directory, Human Capital Management System(HCMS), MS Office and all other application softwares. Highlights        Proficient in phone, printer, and security, Meticulous and organized, Work well with staff and customers, MS Office proficient, Familiar with Mac desktops, Service-oriented, Excels under pressure. Professional Memberships A member of Nigeria Computer Society (NCS) with the sole aim of promoting the education and training of Computer & Information Scientists, Computer Engineers, Information Architects and Information Technology & Systems Professionals. References Available on request.