Daphnne Louise Anne Melecio

DAPHNNE LOUISE VIRTUAL ASSISTANT ABOUT ME Hello! I am a dedicated Virtual Assistant who enjoys helping clients manage their daily tasks and stay organized. I can assist with data entry, email management, online research, and basic administrative support. I am reliable, organized, and committed to delivering accurate and timely work. EXPERIENCE Virtual Assistant / Administrative Support BrightFlow Solutions Inc. Manage email inboxes, respond to client inquiries, and organize communications Schedule meetings, appointments, and calendar events using Google Calendar and Outlook Perform accurate data entry, file organization, and document preparation Conduct online research and prepare reports to support business needs Assist with social media management, including content scheduling Maintain confidential client records and ensure data accuracy Provide general administrative support to improve workflow efficiency Customer Service Representative Global Connect BPO Services Assisted customers via phone, email, and chat support Resolved customer concerns efficiently while maintaining satisfaction Documented interactions and updated customer records Met performance targets and service quality standards EXPERTISE Time and Calendar Management Communication and Interpersonal Skills Organizational and Multitasking Abilities Problem-Solving and Decision-Making Project and Task Management Email Management Lead Generation SKILLS Appointment Setting /Data Entry CRM Management Financial Account Handling Insurance Account Management Sales and Telemarketing Social Media Management Administrative Task Management Communication Skills Cold Calling Lead Generation Editing SOFTWARE/TOOLS Microsoft Office Suite Google Workspace Notion Trello Asana Zoom Whatsapp Discord Slack Canva CRM Salesforce