About Me
I had been trained for Quality Assurance regarding customer
satisfaction
making
sure
that
my
constituents
are
maintaining a good quality of customer service. Also, I had
been an expert in training agents being adept in their tools
and teaching them to solve customer‘s problem efficiently
and correctly.
Education
DAPHNEE
LACUNA
SAN JOSE
SR. QUALITY EVALUATOR
Bachelor of Science in Mathematics
Major in Computer Science
2015 - 2019
University of Rizal System - Morong
Lagundi CCL National High School
2011 - 2015
Lagundi Elementary School
2005 - 2011
Contact
128 Soriano St. Calero, Morong
Rizal
--
Work & Training Experience
Concentrix
October 2023 - Present
Sr. Quality Evaluator
Functions as a quality assurance officer monitoring
agent transactions with customers.
Facilitating calibrations and team huddles
Coaches agents for quality driven transactions
Concentrix
January 2023 - October 2023
Subject Matter Expert
Character Reference
Roselle Ann Baldo
Concentrix, Sr, Quality Evaluator
-
Krizzia Ann Rodriguez
Concentrix, Trainer II
-
Zharina Izabel Gurion
Concentrix, Advisor II
-
Functions as a supervisor when talking to customers
Has leadership responsibilities and roles
Facilitating team huddles
Concentrix
January 2022 - January 2023
Program Ready Trainer I
Training, Assisting and Facilitating New Hire Agents in
the Account.
Managing heavy load administrative task with
accuracy.
Assures the Satisfaction Scores of New Hire Agents
EVOLCE Certified
GROW Coaching Trained
Has a diploma in SIX SIGMA YELLOW BELT
Concentrix
June 2019 - December 2021
Customer Service Representative
Contribute a Good Attendance Score
Maintained a good score card during On-site and Work
At Home Set Up.
