Daphne Toribio

Toribio, Daphne Nucup 719 Rizal Ext. Cutcut Angeles City, Pampanga, Philippines Contact Number:- Email Address:- CAREER OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, educational background and educational ability to work well with people and to contribute development to the company. Educational Qualifications: • Tertiary: Republic Central Colleges, Plaridel Street, Angeles City Bachelor of Science in Business Administration Academic Year: 2019 – 2023 • Secondary: Holy Angel University, Sto. Rosario Street, Angeles City Academic Year: 2018 – 2019 • Primary: Sto. Rosario Elementary School, Miranda Street, Angeles City Academic Year: 2012 – 2013 Work Experience: • TaxAce (June 2022 – January 2025) Role: Executive Assistant / Payroll Specialist / Administrator / Bookkeeper / Data Entry / Billing Specialist (Work-from-home) TaxAce is a U.S.-based tax and accounting firm. o o o Provided high-level executive support to the CEO, including calendar management, meeting coordination, and client communications. Oversaw administrative operations such as client onboarding and offboarding, document management, and internal process improvement. Managed end-to-end payroll processing for multiple clients, ensuring accuracy, compliance, and timely submission of payroll reports. o o o o • • Administered recurring billing cycles, created and sent invoices, tracked payments, followed up on outstanding balances, and maintained accurate AR records. Played a key role in maintaining financial records, performing reconciliations, and supporting tax preparers with data entry and documentation during peak tax season. Contributed to team growth by training new hires on company systems, tools, and standard procedures. Ensured consistent communication between internal departments and clients to maintain workflow efficiency and service quality. Sutherland (January 2022– May 2022) Role: Customer Service Representative (Oportun - Credit Card Account) o Managed both inbound and outbound calls for a credit card service. o Processed payments, answered inquiries, booked reservations, and provided login assistance. o Ensured high levels of customer satisfaction by resolving issues promptly and accurately. Startek (March 2020 – December 2022) Role: Customer Service Representative (Comcast – Telecommunications Account) o Handled inbound and outbound calls for customer service inquiries. o Provided technical support, activated phones, resolved complaints, and addressed customer concerns. o Ensured customer satisfaction by delivering exceptional service and fulfilling their needs. Skills & Competencies: • Technical Skills: Proficient in MS Office Suite (Excel, Word, PowerPoint), Google Workspace, Payroll & Bookkeeping Software, CRM systems. • Soft Skills: Strong organizational skills, attention to detail, excellent communication (oral & written), adaptability, and quick learner. • Languages: Fluent in English, Filipino, and Kapampangan. Personal Information: • Date of Birth: March 8, 2001 • Height: 5’1” • Weight: 55 kg • Status: Single • Location: Angeles City, Philippines References: • Romeo Sta. Cruz Supervisor at Startek Phone:- • Ariel Aquino Supervisor at Sutherland Phone:- • Jessel Ramos Supervisor at TaxAce Phone:- Certification: • Certified in Payroll and Bookkeeping – TaxAce I certify that the above information is true and correct to the best of my knowledge and capabilities. Toribio, Daphne N.