Daphne S. Angot
-th Street Purok Accord Calumpang, General Santos City
Email:-Skype: daph102183
Education:
100 Hours Call Center Finishing Course (TESDA)
JIB e-Academy, General Santos City
● Certificate of Completion dated December 22, 2006
Undergraduate of Bachelor of Science in Secondary Education Major in English
Ramon Magsaysay Memorial Colleges, General Santos City
2002 to 2006
● Dean’s List in the College of Education
Employment History:
Executive Virtual Assistant (Graveyard Shift)
White House Real Estate and The Luxe Group
Aug. 2022 to October 2022
Minutes Meeting
Organized Documents
Onboard New Agents
Transcribe Video Webinar
Schedule Blogs (WordPress)
CRM Management (Sierra Interactive)
Managing Contacts (Zillow Premier)
Adhoc Tasks
Executive Virtual Assistant (Graveyard Shift)
Hollibalance Well-Being Center
August 2017 to July 2022
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Call and follow up patients with appointments
Send text and email reminders to patient with scheduled appointment
Manage practitioner’s calendar and patient fee by date
Reply to email and text inquiries
Receive calls from patients that wanted to book an appointment
Updates practitioner’s tracker
Create and send terms and conditions to patients
Call insurance to verify patient’s coverage
File insurance claims for patients
Manage chat rooms
Manage practitioner’s patient notes
Manage and update patients contact information
Ad hoc tasks
Virtual Assistant / Data Entry / Shopify Email Support
Australian Super Finder / Ramadeals and Magnetcable
Feb. 2017 to July 2017
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Fill out forms for Australian citizen who wants to consolidate their contributions
Answer email tickets concerning shipment and delivery status
Customer Service Representative (Graveyard Shift)
The Results Companies |Cebu Philippines
July 2014 to May 2015
Jan. 2016 to May 2016
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Received calls from customer regarding their bill
Received escalations call or supervisory calls
SME (Subject Matter Expert) Support
Used CRM to access customer’s information
Tier 1.5 Technical Support (Graveyard Shift)
VXI Global Holdings B.V. |Davao, Philippines
October 2012 to December 2013
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Received calls and troubleshoot for internet connectivity issues
Scheduling and sending dispatches
Used CRM to access customer’s information
Sales Marketing Consultant (Graveyard Shift)
Xlibris Phil. Inc. |Cebu Philippines
December 2009 to June 2011
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Assisted self-published author and offer marketing services to promote their books
Hit quota monthly
Used Salesforce to access author’s information
Inbound Sales / Customer Service Representative (Graveyard Shift)
Aegis People Support |Cebu Philippines
September 2007 to June 2009
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Received calls for new sign up
Received calls for billing issues
Received calls for airline ticket issues
Changed and cancelled itineraries
Booked vacation packages
Call airlines, hotels and car companies for resolutions, cancellations and complaints
Outbound Agent / Appointment Setter
Six Eleven Global Services
Dec. 2006 to Sept 2007
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Called prospected customer and set an appointment for timeshare account
Called prospected customer to get a free one-month subscription of product
Used Vicidial to call customer
Character References:
Faye Cadungog - Supervisor
Aegis People Support-
Maria Olan – Operations Manager
Xlibris Phil. Inc-
Cresilda Artubal – Team Leader
VXI Global Holdings, Inc-
Monalisa Dayota – Team Leader
The Results Companies-
Joshua Noval – Team Leader
The Results Companies-
