Danny Sobi

Danny Sobi Hicksville, NY 11801-- Work Experience General Manager Goldies Jewelry November 2013 to Present Processed cash and credit payments rapidly and accurately. Placed Special merchandise orders for customers. Solved unresolved customer issues. Excellent Communication Skills Reservation Specialist BLS LIMO - Hicksville, NY May 2018 to September 2018 • Respond to incoming calls regarding hotel reservation bookings; member account balance inquiries and issues; and providing accurate information regarding hotel property features, loyalty program, and amenities. • Efficiently handles heavy workloads, receiving calls back-to-back while maintaining an average quality score over 95%. • Served as guest trip advisor offering the best solutions to guest needs, aiding in accommodations appropriate to their needs. • Data collection and logging of guest information, including receiving and safeguarding credit card information. Sales Manager Levit Jewelry January 2012 to March 2013 slips and sales contracts. Maintained knowledge of current sales and promotions, policies regarding payment and security practices. Responded to Customer questions and requests in a prompt and efficient manner Education Associate in Human Studies Nassau Community College September 2016 to Present High school Hicksville High School - Hicksville, NY July 2012 to July 2016 Skills MANAGERIAL (5 years) Certifications/Licenses Professional Rescuer- Red Cross June 2018 to June 2020 American Red Cross Responding to Emergencies Adult and Pediatrics First Aid/CPR/AED December 2018 to December 2020 American Red Cross