Danny Neeley--
Overview
IT Professional with a strong customer service background seeking to secure a growing position
with an established organization to utilize my skills within an IT and/or Help Desk support
environment. I am very comfortable working independently or in a group setting. I can provide
all facets of computer help desk support such as troubleshooting, installations, and repair.
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Professional Experience
PPG/Manpower
PPG Information Support Agent
Remote/Indianapolis
(Nov- Present)
Manpower Website Support
Mobile App Support
Network Troubleshooting
PC support
Covid Testing tracking Documentation
Salary $20 per hr
Art Is Digital/ Art and Graphics
www.neeleydanny.wixsite.com/artisdigital
Artist and Digital Designer
Website Design
Indianapolis/Remote
Video Editing
Youtube/Twitter/Twitch AVIs
Graphic Design and animation
Podcasting and Social Media Campaigns
Online Social Media Marketing
Custom PC builds
Salary $1000.00 monthly
CAI Commissioning Agents INC
IT Admin and Cloud Support/ Active Directory
Indianapolis/ Remote
(Mar 2018 – Nov 2020)
Duties: IT Administration and cloud service support
Internal hardware support
Mobile Device application services
Cloud Account support
Create users account in MS cloud/Office 365
Active Directory
Office Suite/ Office 365 User services
Microsoft Product Licensing
Zendesk Ticket System
Windows OS/ Mac OS software support
Printers/fax machines
PC / Laptop Hardware Builds
Software Rollout support
Sophos Security Admin
Remote Tools ConnectWise / Team viewer
Hardware Purchase Approvals
PC hardware Training
8X8 Voip Phone Support and Admin
VIP support (VPs CEO and CFO)EUC’s
Salary: 59k Annually
Community Health Network
IT Service Analyst (Contractor)
Indianapolis, IN
(May 2017 – Mar 2018)
Duties: IT contact center Support
Telecommunications Support
Mobile Device application services
Epic Application Support
Active Directory
Office Suite/ Office 365 User services
ServiceNow Ticket System
Windows OS/ Mac OS software support
VPN Cisco AnyConnect
Cisco User Management System
HR Human Resources Support Tier 1
Printers/fax machines
Salary: 42k Annually
Children’s Bureau, Inc.
User Support Analyst
Indianapolis, IN
(June 2014 – March 2017)
Duties: IT user support
Active Directory (reset passwords and managed employee profiles)
Internal Hardware Replacement – installation and replacement
Microsoft Office – trouble shooting and support for this software
Operating System Installs and Deployment
Adobe suite support
3rd party App install and support
Network Support and internet troubleshooting
Mifi wireless support
“Service Now” Ticketing system
PC/Laptop Builds
Data Recovery
Avya Phone management and support
Zendesk and ServiceNow Ticket system
Printer Installs
Salary: 43k annually
Eli Lilly with Teksystems - Contract
Indianapolis, IN
HP IT Support Tier 2
(September 2013 – March 2014)
Duties: IT support For Windows, HP, Apple, and mobile devices
Active directory (reset passwords and managed employee profiles)
Internal Hardware replacement – installation and replacement
Microsoft Office – Trouble shooting and support for this software
in windows applications from Microsoft word to Microsoft access with supporting
tables, queries and formatting layout
Operating system - installations and technical support
Adobe suite support
3rd party App install and support
Network Support and internet troubleshooting
Mifi wireless support
“Service Now” Ticketing system
PC/Laptop Builds
Data Recovery
Beacon Hill technologies - Contract
IT Support
Indianapolis, IN
(October 2012 – July 2013)
Duties: IT support, PC moves, and PC installs
New location provisioning for technology needs
Installation of Microsoft products such as Windows and office
PC hardware installations - hard drives, motherboards and cabling
Software support – Windows 7/8 Mac OS support and troubleshooting
PC moves – Disconnecting and reconnecting Cabling and external hardware
Wi-Fi/LAN support– reconnect network cabling and network configurations
Education
Milwaukee High school of the arts (M.H.S.A- (diploma) - Milwaukee, WI
Ivy Tech- [pc applications and graphic design -Indianapolis, IN
WGU Indiana – IT Administration
