DANNY ABOBO
DATA PROCESSING OFFICER / CUSTOMER SERVICE
OFFICER / JUNIOR ASSISTANT MANAGER
PROFILE
Highly organized Junior Assistant Manager and Administrative Officer
with 9 years of experience delivering exceptional customer service,
managing administrative operations, and supporting business workflows.
Proven ability to handle confidential correspondence, coordinate highvolume tasks, and improve efficiency through proactive problem-solving.
Recognized for professionalism, adaptability, and anticipating needs in
fast-paced, high-demand environments. Now eager to transition into the
virtual assistance field and bring strong organizational skills, reliability,
and a growth-oriented mindset to a remote team.
CONTACT
(--59-D Socorro St Lerma St
Caloocan City, Philippines
linked.com/in/danny-abobo
WORK EXPERIENCE
Metropolitan Bank & Trust Co.
Data Processing Officer / Jr. Asst. Mngr.
Data Processing Associate
EDUCATION
PAMANTASAN NG LUNGSOD
NG MAYNILA (PLM)
B.S. PSYCHOLOGY
2011 - 2016
CORE
COMPETENCIES
Google
Workspace
(Docs,
Sheets,
Gmail, Calendar)
Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook)
Customer Relationship Management
Data Entry & Database Management
Email & Calendar Management
Report Writing & Documentation
Client-Facing Communication
Time Management & Multitasking
APRIL 2022 - JULY 2024
JULY 2021 - MARCH 2022
Responsible for the timely, efficient, and high-quality execution of
all transactions within the Centralized Processing Division, ensuring
adherence to service level agreements (SLAs).
Conducts thorough reviews of KYC (Know Your Customer)
documents for the Corporate Branch Banking Sector – Consumer
Division.
Provides comprehensive support for branch-related queries while
strictly complying with established bank policies and regulatory
requirements
Demonstrates strong due diligence and accuracy throughout the
entire process cycle—from initiation to the completion of document
reviews.
Contact Center Support
APRIL 2020 - JUNE 2021
Customer support /service and call handling, live chat and email
communication in relation to bank transactions, complaint
resolutions and escalation handling process.
Resolving customer complaints, managing the escalation process,
and providing technical support for online banking queries and
digital transaction issues.
Fast response support in high volume environments with
compliance on Bank’s Policy and the governing law.
Delivering prompt, clear, and professional assistance to ensure a
positive customer experience.
Customer Service Representative
Bank Teller and New Accounts Clerk
MAY 2016 - MARCH 2020
Handled a wide range of branch operational processes, including
cash and check deposits/withdrawals, bill payments, check
clearing, and the promotion and sale of bank products and services.
Assigned to process the opening of new accounts such as savings,
current, and time deposits, as well as handling investments, loans,
foreign currency transactions, and other financial products offered
by the bank.
CERTIFICATIONS
RELEVANT SKILLS
Administrative & Organizational/Business Operation
CIVIL SERVICE COMMISION OF THE
PHILIPPINES
(PROFESSIONAL ELIGIBILITY)
SIX SIGMA PH
WHITE BELT CERTIFIED
METROBANK
OFFICER’S DEVELOPMENT
PROGRAM
C
ONTACT
UNIVERSITY OF ILLINOIS-URBANA
(-
CHAMPAIGN
(USA) - COURSERA-FOUNDATIONS
OF EVERYDAY
LEADERSHIP
UNIVERSITY OF LEEDS (ENGLAND) COURSERA
COLLABORATION,
COMMUNICATION AND REMOTE
EDUCATION
WORKING PROGRAM
2011 - 2016
B.S. PSYCHOLOGY
CERTIFICATIONS
CIVIL SERVICE COMMISSION
OF THE PHILIPPINES
PROFESSIONAL LEVEL
SIX SIGMA PH
Competent in using email management tools like Gmail, Outlook,
and email automation software to streamline communication
Experienced in entering, updating, and verifying large amounts of
data with high attention to detail
Able to implement and maintain organized folder structures in
Google Drive, Dropbox, and other cloud-based tools for seamless
collaboration and workflow
Able to coordinate virtual and in-person meetings, including venue
selection, scheduling, and sending invitations
Communications
Professional proficiency in English, both written and spoken, with
the ability to communicate clearly and effectively in business
settings
S KinI Lhandling
LS
Skilled
customer inquiries, providing support, and
resolving issues via live chat, email correspondence, and phone
calls
Tech & Tool Proficiency
Able to integrate and utilize various Google Workspace tools to
enhance workflows, manage team projects, and support business
operations
Proficient in Microsoft Office Suite, including Word, Excel, Outlook,
and PowerPoint, to create, manage, and present documents and
data efficiently
Experienced in setting up and managing meeting schedules
through scheduling platforms like Calendly, Doodle, and Google
Calendar
Customer Service & Support
Experienced in responding to client and customer queries across
chat, email, and phone, delivering clear and helpful solutions
Proven ability to build strong client relationships through clear,
empathetic, and effective communication
WHITE BELT CERTIFIED
METROBANK
OFFICER’S DEVELOPMENT
PROGRAM
Project Management
Public Relations
Teamwork Time
Management Leadership
Effective Communication
Critical Thinking
I hereby certify that the contents herein are true to the best of my
knowledge.
