Danniel Aguilera
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 36 years old
- Location:
- Batangas City, Calabarzon, Philippines
- Experience:
- 4 years
About
Position: Sports Statistician
Company: Blueprint Stats Inc.
10/01/2021 – 05/15/2022
o Data entry position - reviews full basketball games and records player stats.
o Returns stats sheet to coaches and team managers for compiling of player stats for the whole season.
o Remote project-based employment in the Philippines.
Position: Customer Care Professional
Company: American Express International
10/14/ 2019 – 09/27/2021
o Employed as a customer support(chat) for American Express - US market.
o Provides excellent customer experience to American Express credit card holders about their card’s benefits and coverages
offers value generation/sales after a successful client issue resolution.
o Utilized Live engage for live chat and Freshdesk for creating tickets for customer issues and requests.
Position: Customer Sales Associate
Company: Concentrix-Convergys Philippines
08/10/2018 – 09/09/2019
o Handled the AT&T Wireless Mobility Account; employed as a customer support(chat)
o Provides information about our AT&T products and services, process requests, and responds to clients’ complaints in a timely
and professional manner and offers value generation/sales after a successful client issue resolution and
o Creates tickets for customer issues and requests through Zendesk.
Position: Teammate
Company: TaskUs Inc.
04/12/2018 – 06/30/2018
o Handled the MoviePass Account; employed as a customer support(email, chat, and voice).
o Provides support to movie-goers in the US with their concerns about their MoviePass debit card and application, process
requests, and responds to clients’ complaints in a timely and professional manner and
o Utilized Zendesk for creating tickets for customer issues and back-end team requests.
Position: Teammate
Company: TaskUs Inc.
09/21/2017 – 02/27/2018
o Employed as a Sports Analyst under Hudl company.
o Data entry - reviews full basketball and American football games and records player stats.
o Returns stats sheet to coaches and team managers for compiling of player stats for the whole season.
Position: Customer Service Representative
Company: Alorica Philippines, Inc.
07/17/2017 – 08/23/2017
o Handled Comcast Account; employed as a customer support(voice).
o Provides phone support to customers of Comcast in the US with their concerns about their billing, application, process
requests, and responds to clients’ complaints in a timely and professional manner.
o KPI includes sales after a successful customer service.
Skills
Languages
