Dannah Rodrigo

DANNAH CRISELLE RODRIGO 10 Anonas St Area 9 Luzon Avenue Quezon City E-mail: -Phone:- OBJECTIVE Seeking a position where my extensive experience in customer service will be further developed and utilized. WORK EXPERIENCE HSBC GSC Philippines October 2014 — Present PROCESS ASSOSCIATE / CHARGEBACKS ANALYST Handle disputes / chargebacks cases Make outbound calls to verify information from customers Reconcile Suspense Accounts for HSBC Visa Debit and Credit, First Direct, and MasterCard accounts Handle Technical Referals Convergys Philippines Inc January 2014 — May 2014 MEMBER CARE SPECIALIST Handle escalations Do floor walk to assist agents with their calls Listen to random calls to do quality audits Convergys Philippines Inc July 2010 — December 2013 TECHNICAL SUPPORT REPRESENTATIVE Handle inbound calls from customers regarding their issues with TV, phone and internet Do troubleshooting Do up-selling Handle bills and payments Amang Rodriguez Memorial Medical Center January 2010 — March 2010 Nurse Trainee Assigned in the Emergency Room to provide patient care with emergency cases Assist doctors and staff nurses Get vital signs and do patient monitoring Accurate charting QUALIFICATIONS DANNAH CRISELLE RODRIGO BS Nursing Graduate - Graduated Cum Laude Registered Nurse with 81.20 % rating 1 EDUCATION BS Nursing June 2004 — March 2008 New Era University Graduated Cum Laude INTERESTS Music, Cooking, Social Media Networking REFERENCES Jhunbert Gravador Assistant Manager for Operations - HSBC- Nova Realuyo Process Assosciate -HSBC- DANNAH CRISELLE RODRIGO 2