Danna De la Paz

Danna D. De la Paz Personal Information Telephone #:- / - / - Date of Birth:August 2, 1979 Age:38 years of age Address:Unit A Alas Bldg Teodora F. Manalo St. Bambang, Pasig City Email address:-Skype ID:- Educational  Attainment -La Immaculada Concepcion School of Pasig -Polytechnic University of the Philippines Bachelor of Computer Data Processing and Management / Information Technology PC/Desktop Software Literacy Knowledgeable in Microsoft Office Tools like Word, Excel, Powerpoint Knowledgeable in Adobe software tools like Acrobat, Photoshop Knowledgeable in Management tools such as Trello, Evernote, Google Calendar Knowledgeable in cloud-based/ online storages like Google Drive and Dropbox Knowledgeable in Emailing client using Thunderbird, Outlook, Webmail and Gmail Knowledgeable in screensharing software like Team Viewer Knowledgeable in Call conferencing tools like Skype, Viber, Zoom, QQ, Google Hangouts Latest Professional Experience Verbosys Inc. (November 2010 – September 2015) Team Leader Handled a team of 20 agents for an international account who offers websites and directory services to small and new companies Directly communicate with client regarding billing, invoices, new processes and product training Handles implementation of newly acquired accounts, including signing of agreements and contracts Handles productivity and financial reports for the account. Assisted in the Quality Assurance department Assisted in the hiring and training process of agents Supervisor Supervises outbound calls of an in-house account that creates and designs simple yet functional websites for small businesses or new companies in the US. Communicates with in-house website developers for further improvement and requests of clients. Monitored each websites google page rankings. Sales Representative Handles outbound calls of an international account that offers website and directory services to small and new companies Past Professional Experience Adsia Logistics -) Encoder Handles data entry of bad order receipts of Del Monte products using the company CRM Creates daily and weekly summary reports based on the protocols provided by Adsia. La Immaculada Concepcion School -) Supervisor Handles implementation of rules and regulations of the school. Directly reports to the School Directress. PacificHub Corporation -) Sales Representative Handles outbound calls of an international account that offers services like Internet connections and websites to small and new companies PacificHub Corporation Customer Support Representative Handles inbound calls for of Globe Postpaid accounts Handles inquiries, account verification, feature activation or deactivation and helpdesk Technical support Sitel Philippines -) Customer Support Representative Handles inbound calls of an Australian company that provides telecommunication services to Australia.