Danizza Clemons

DANIZZA C. CLEMONS Phase 3, Block 8, Fatima Village, San Carlos City, Negros Occidental, Phillipines 06127 Contact Info: Email:-Phone Number:- Skype: danizza.canoy.b PROFILE Dedicated, goal-oriented IT professional focused on quality and detail, knowlegeable in computer applications. Professional strengths: Ability to work in a team and under pressure Proficient in word processing, data entry, research, report and analysis. Fast learner, a tech-savvy, well-read on current technology and web applications. Ability to handle multiple task Willing to go under certain trainings Can work under pressure Hardworking Strong ability to use standard business software and applications EXPERIENCE Gaisano Capital San Carlos San Carlos City July 2010 January 2011 Administrative Clerk Performed various clerical functions including data entry, correspondence preparation and record keeping. Prepared inventory reports and check stocks. One World Connections Customer Sales Representative and Information Specialist 20112013 Customer Sales Representative Selling the products and services to the clients of the company and convincing them about their usability and advantages. Searching for opportunities that enhance the sales and benefit the clients. Meeting the sales quotations and financial targets. Information Specialist Updating, managing and distributing information within company and for clients Analyze the clients information needs NoMoreRack New York, NY 10016 (Homebased ) April 25 2013 April 19 2015 Customer Service Representative Assist customers by providing product and service information; resolving product and service problems. Serves customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Comcast Sales/Technical Support March 26 2017- July 2018 Responsible for providing advanced high speed technical support via chat. Troubleshoot hardware and software issues and communicates with helpdesk to resolve complex issues/problems. Provides technical assistance to ensure positive customer experience. Ensures adherence to the Comcast Quality Experience Completes work assignments independently or with minimal supervision/guidance and may act as a resource for colleagues with less experience. Understand customer needs and recommends appropriate solutions Prepares work orders for maintenance requests after determining if field visits are required and ensures appropriate follow-up procedures are met. EDUCATION & TRAINING Bachelor Science, Information Technology June 2005-March 2009 Colegio de Sta. Rita, Negros Occidental REFERENCES Louise Jane Destacamento- Employee Convergys ( E-care Comcast- Rica Rose Binas- Employee Convergys ( E- care Comcast ) Glen Ritchie- Portal Supervisor Choxi.com Inc- Maureen Emproso- Team Leader Choxi.com Inc- Janus Mabbun- Team Leader Choxi.com Inc-