Daniya Arshad

Daniya Arshad CSR, Recruiter, Multitasker I am a talented, ambitious and hard working individual with broad skills and experience in Sales and customer support, Recruitment, SEO etc. Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure. Offering a keen eye for detail and strong interpersonal skills to provide superior customer service experiences and help businesses meet their goals. -- EDUCATION Lahore, Pakistan SKILLS BS HONS ENGLISH LITERATURE Lahore college for Women University 08/2016 - 03/2020, Administrative skills Lahore Thesis Communication Creativity Thesis on Victoria Aveyard book Red Queen Active listening Time management Multi tasking Professional phone etiquette Attention to detail WORK EXPERIENCE Cold calling Positive attitude Clerical support Customer Service Specialist Canada Auto Experts 04/2022 - Present, AB, Canada Achievements/Tasks Manage 200+ daily customer calls; answer customer questions, clarifiy product offerings Qualify and Assist customers with product(Auto loan) questions, make recommendations as needed TECHNICAL SKILLS Microsoft office suite: PowerPoint, Excel, Word. Google drive: Doc, Sheets, Gmail Social media: Instagram, Facebook, Twitter Proficiency in data entry, recordkeeping on CRM (Easypear) and reporting Learner Engagement Executive KBM training and recruitment CERTIFICATES 04/2021 - 02/2022, Learning with Earning UK based company in Lahore Content writer (05/2020 - 07/2020) Achievements/Tasks Responsible for recruiting candidates living in different boroughs of London for educational purposes, Inviting and booking their appointments for Interviews. Answering all their queries regarding job roles of accounting and digital marketing. Updating all the details in Zoho CRM. Telesales Representative Shark Technologies 06/2020 - 03/2021, International campaign (USA) LANGUAGES English Punjabi Full Professional Proficiency Native or Bilingual Proficiency Urdu Native or Bilingual Proficiency INTERESTS Achievements/Tasks Home warranty campaign Search Engine Optimization (SEO) YouTube 06/2021 - 12/2021, Achievements/Tasks Making content,Writing description. Adding relevant keywords and tags in title and description. Creating attractive thumbnails for more impressions, reach and engagement of videos. Reading History Sketching Research Photography Poetry Traveling Aesthetic Videography Music Nature