Danique Powell

Danique Nicola Powell Customer Support SpecialistTechnical/Billing/Email/Chat support -- Halart Drive Kingston 5 Jamaica. Customer Service Representative with five years' experience in both inbound and outbound calls, email, and chat. Proven record of customer retention by providing second to none service and meeting company KPIs. EDUCATION EXPERIENCE Public Policy and Management University of the West Indies, Mona 2018- present English Language (I) Food & Nutrition (I) Home Economics Management (II) Social Studies (II) Biology (III) English Literature (III) Spalding High- Customer Service Representative Sutherland Global Services | 09/2017- 12/2017 Food & Nutrition Unit 1 Food & Nutrition Unit 2 Environmental Science Unit 1 Environmental Science Unit 2 Sociology Unit 1 Sociology Unit 2 Caribbean Studies Unit 1 Communication Studies Unit 1 Bishop Gibson High- SKILLS Typing 40 WPM Data Analysis Navigating Microsoft Office Critical Thinking & Problem Solving References Available upon request This role included: • Taking high volumes of calls daily • Two chats simultaneously and in between calls. • Worked with members of a team to achieve common goals Customer Service Representative Itel International 02/2018 - present This role includes: • Taking high volumes of calls • Sending emails • Providing technical support • Customer Service • Providing support to other agents