Danilyn
de Lara
VIRTUAL ASSISTANT
ABOUT ME
CLIENT FEEDBACK
Experienced Administrative Assistant with a
strong focus on detail and efficiency, boasting
over seven years of professional experience.
Skilled
in
providing
comprehensive
administrative support, scheduling, data entry,
and customer service to clients. Demonstrated
ability
to
manage
multiple
responsibilities
concurrently with a commitment to accuracy
and confidentiality. Eager to leverage my
organizational proficiency and remote work
acumen to provide outstanding support to your
organization.
CONTACT
--Danilyn de Lara | LinkedIn
Philippines
EDUCATION
Our Lady of Fatima University
Bachelor of Science in Nursing
2006 - 2010
F. G. Calderon High School
2002 - 2006
“I would like to sincerely thank Dani for the hard
work and dedication she has shown throughout her
time managing the booking team, especially
throughout the HTW breach and many tough times
saving Westpac allocations. Dani has been a
pleasure to work with and will be missed.” - Ed Hart,
State Manager
“As I’ve said before, you have done an incredible
job. Especially with the resources you had available
to you. You should be very proud.” - Kim Cotrona,
Valuer
WORK EXPERIENCE
Operations Team Leader
Quality Management Assistant
Jones Lang LaSalle SSC (Philippines). Inc.
June 2023 - June 2024
PSG Global Solutions
Feb 2017 - July 2017
Ensured Travel Nurses' pre-employment requirements
are completed before their start date.
Communicated with Quality Management Specialist
for requirement updates.
Reviewed and uploaded documents in the database
for accuracy.
Updated issue and expiry dates in the system.
Updated the main spreadsheet to track document
progress for each candidate.
Effectively managed a team of 11
operations staff, providing leadership and
guidance to ensure efficiency and
productivity.
Conducted quality audits to ensure
compliance with procedures and quality
standards.
Collaborated with other teams to ensure
seamless execution of operations.
Liaised with external stakeholders to
ensure
customer
satisfaction
and
successful problem resolution.
Managed leave requests, absences, and
arranged
coverage
for
seamless
operations.
Handled escalated cases for team
members.
Conducted daily huddles to update team
on company news, performance, and
updates.
Aided in recruiting new team members,
selecting the most qualified to build a team
of top performers.
Valuer Support Coordinator
Jones Lang LaSalle SSC (Philippines). Inc.
Aug 2017 - May 2023
Provided remote administrative support to
Australian Valuers.
Scheduled appointments efficiently for
Residential Valuers via phone call, SMS,
email and chat.
Entered valuation requests into the portal
within time limits
Assisted bankers and brokers with
valuation request issues.
Verified important documents such as
Contracts of Sales, Lease Agreement, and
Building Documents.
Supported reception calls and team tasks.
Managed Outlook calendar for valuers'
schedules.
Acted as Subject Matter Expert in Team
Lead's absence.
Payroll Specialist
PSG Global Solutions
Feb 2016 - Feb 2017
Uploaded time records into the computer system
and made adjustments for accurate payroll
processing.
Maintained
strict
confidentiality
of
payroll
information and records.
Calculated overtime, vacation, and sick hours to
ensure accurate data for payroll processing.
Talent Acquisition Specialist
PSG Global Solutions
May 2015 - Feb 2016
Evaluated resumes, conducted interviews, and
presented qualified candidates, refining recruiting
strategies based on feedback.
Sourced and screened candidates for Nurses,
Customer Support Representatives, and IT roles,
coordinating interviews, offers, and onboarding.
Worked with hiring managers to define job
requirements and departmental needs.
Reduced time-to-fill by using efficient recruitment
strategies and collaborating effectively with hiring
managers.
Maintained applicant tracking system to manage job
openings, applicants, and interview activities.
Technical & Customer Support Representative
Convergys
Sept 2012 - Feb 2015
Assisted customers via phone, chat, and email.
Provided remote guidance to customers facing
technical difficulties with patience and
professionalism.
Documented customer interactions thoroughly in the
case management system for future reference.
Escalated high-priority cases promptly for quick
resolution of critical issues.
Managed support actions and requests through
ticketing systems.
Identified sales and cross-selling opportunities and
reported to supervisor.
SKILLS | EXTRAS
Real Estate Industry
Administrative Skills
Scheduling / Appointment Setting
Communication
Email Management
Customer Service
Technical Skills
Data Entry
Time Management
Team handling
Travel Planning
Talent Acquisition
CHARACTER REFERENCE
Veanne Reyes
Operations Manager--
Pearl Reciuga
Operations Manager--
Aian Catiis
Director of Operations-
Jirro Mercado
Training Specialist--
Canva
VoIP
Google Suites
Microsoft Office
Microsoft Outlook
Microsoft Teams
Skype
Team Viewer
LiveChat
Basic Social Media Management
Basic Graphic Design
Applicant Tracking System
