Danilo Dimalanta

DANILO DIMALANTA B31 L47 Carissa 2a Brgy. kaypian San Jose Del Monte, Bulacan Phone:- E-mail:- SUMMARY OF SKILLS AND QUALIFICATIONS • • • Experience in the field of Computer Technical support and Information Technology field both teaching and application. Knowledge Computer Productivity tools (Microsoft office and applications), Multimedia, and Software Troubleshooting/Maintenance. High-energy, confident professional with an infectious enthusiasm for technology. WORK EXPERIENCE Technical Support Engineer Movate Philippines Inc. October 2024 – April 2025 Asian Century Center, 19th Floor, 27th Street, Corner, 3rd&4th Avenue, Bonifacia Global City, Taguig City, Philippines – 1634 Job Overview: • • • • Responsible for addressing customers’ issue with their (POS) Point of Sale, and Printers Responsible for addressing customers’ request regarding with managing their employees Providing Technical Support with the store’s inside and outside menu boards, bump bars and Kitchen displays Supporting clients through calls and emails by following ITIL practices Business Process Lead TATA Consultancy Services Inc. April 2024 – October 2024 Panorama Tower, 34th Street corner Lane A, Fort Bonifacio Global City, Taguig, Metro Manila, 1634 Philippines Job Overview: • • • • • Responsible for addressing customers’ issue with their (POS) Point of Sale, and Printers Handling self-service tickets Engaging different team for high priority tickets Provide Technical Support through call and email Utilizing ITIL process to ensure incident tickets are properly handled and resolved within SLA of ticket creation Advanced Application/Cloud Support & Engineer Analyst Accenture January 2023 – March 2024 19/F, Uptown Tower, 3 11th Ave, Taguig, 1634 Metro Manila Job Overview: • • • • • Supporting M365 Services Responsible for addressing customers’ requests/questions regarding their subscriptions. Providing Value Guidance and how to maximize their services to help with their business. Providing Technical assistance related to MS Outlook, Teams, Sharepoint, Onedrive and other M365 services Supporting clients through calls, emails, and chat by following ITIL practices Content Moderator TaskUs Inc. June 2021 – October 2022 7th Floor, 962 Aurora Blvd, Project 4, Quezon City, 1109 Metro Manila Job Overview: Responsible for user-generated content submitted to an online platform. To make sure that items are placed in the right category, are free from scams, and don't include any illegal items. Chat Support Representative Alorica Philippines December 2020 – May 2021 Eton, Centris Quezon Ave. Quezon City Job Overview: To reply to customer questions, research account activity and notes, troubleshoot any issue, provide supporting help documentation, and any number of other tasks. This means they'll need the ability to work through several problems simultaneously to be effective. Responsibilities and Duties: • To be able to manage several conversations at once while still providing the best • support possible to your customers. • To handle the volume live chat typically has and still make the customer experience a • good one. Global Technical Service Desk DXC Technology January 2019 – November 2020 Eton, Centris Quezon Ave. Quezon City Job Overview: To serve as the primary point of contact for monitoring / owning incidents, addressing user requests/questions and providing a communications channel between other service management functions and the user community. Responsibilities and Duties: • Provide Technical Support through call, email and chat • Utilizing ITIL process to ensure incident tickets are properly handled and resolved within SLA of ticket creation • Handling self-service tickets • Engaging different team for high priority tickets • Provide remote support for Desktop, software and internal application and other related issues Technical Support Representative Teleperformance January 2016 – December 2018 Novaliches, Quezon City Job Overview: Provide support with different kinds of customers (Small type of Businesses) Responsibilities and Duties: • Troubleshoot various types of Devices From PC, Routers to Smart Phones Apps • Making sure that it is working fine and Connecting to the Network. Liaison Officer LUZON RAM CYCLE INC. April 2013-June 2014 #30 Quirino Highway Tungkong mangga, Bulacan Job Overview: Liaising motorcycle registration between L.T.O. and LUZON RAM CYCLE INC. Responsibilities and Duties: Managing customer files and records Computer Teacher/Computer Laboratory Facilitator LA CONCEPCION COLLEGE June 2011-March 2013 San Jose Del Monte City, Bulacan Job Overview: Vocational educator in the field of computer science and related technological areas I coaches and teaches students in the fundamentals of computer software and hardware. Creates lesson plans that are appropriate for the age and abilities of the students in the class. Responsibilities and Duties: • Invigilating and grading projects, quizzes, and examinations. • Tracking and communicating students' advancement throughout the course. • Ensuring that the computer laboratory remains free from food and drink at all times. • Downloading important software updates and maintaining hardware. Encoder VAKRANGEE E-SOLUTIONS January 2011-March 2011 Bayambang, Pangasinan Job Overview: Transcribe land titles from LRA (Land Registration Authority) Responsibilities and Duties: • Convert land titles images into text documents. SEMINARS ATTENDED • 2 days Leadership Training Seminar Workshop (TOPIC-“Do you really love the philippines”) Brgy. Assumption, Sapang Palay, City of San Jose Del Monte, Bulacan March 8, 2015 • 8 days Seminar Workshop on Accomplishing School Forms Paradise Farms National High School, City of San Jose Del Monte, Bulacan January 5-9, 2015 • HONED IN LCC TEACHERS & THEIR PROSPECTIVE DEPED: CHILD PROTECTION POLICY & LAUGH AND LEARN: WAYS TO USE HUMOR FOR EFFECTIVE TEACHING Grotto Vista Resort, City of San Jose Del Monte, Bulacan February 11, 2013 • THE KINDS OF TEACHER & THE PASSIONATE TEACHER Grotto Vista Resort, City of San Jose Del Monte, Bulacan January 30, 2012 EDUCATION Bachelor of Secondary Education La Concepcion College Major in Filipino- Associate in Computer Technology La Concepcion College Best in Programming-