Danilo Castro Jr.
"Debt Collection Special i st wi t h 13 years
of experience at Capital One Auto
Finance."
EXPERIENCE
iQor - Capital One Auto Finance
Operations Supervisor
CONTACTS
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-https://www.linkedin.com/in/danil
o-castro-jr-a/
SUMMARY
I am an experienced team leader
seeking a dynamic role where I can
leverage my leadership skills to drive
impactful results. I am passionate
about contributing to an organization
that values innovation, fosters a
culture of continuous learning, and
supports personal and professional
growth. My goal is to inspire and lead
high-performing teams, while
embracing new challenges and
delivering measurable success.
LANGUAGES
ENGLISH
01/2012 - Present
Provide clear instructions to team members
Oversee daily workflows and progress toward goals
Assign tasks to team members
Provide guidance and support to team members
Plan team meetings, topics of discussion, and progress toward goals
Help team members work together and resolve conflicts
Perform regular team-building exercises and performance reviews
HERE ARE SOME TASK THAT I'M CAPABLE OF DOING...
Debt Recovery Strategies
Expertise in implementing effective strategies to recover overdue payments
and minimize financial losses.
Negotiation
Strong ability to negotiate payment terms and settlements with debtors
while maintaining professional relationships.
Communication Skills
Excellent verbal and written communication skills to interact with clients and
debtors in a clear, persuasive, and respectful manner.
Customer Service
Advanced
FIND ME ONLINE
Know about me
https://dancastrojr26.wixsite.co
m/virtual-assistant
www.enhancv.com
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Phillipines
Proven ability to provide exceptional service to clients and debtors, resolving
concerns with empathy and professionalism.
Legal and Regulatory Knowledge
Familiarity with debt collection laws and regulations (such as FDCPA, GDPR)
to ensure compliance with industry standards.
Attention to Detail
Ability to carefully review accounts and payment histories to ensure
accuracy in collections and reporting.
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