Danilo Abalos

DANILO MARTINEZ ABALOS Pasig City, Philippines Mobile:- | Email:- PROFESSIONAL SUMMARY Technical Support Specialist and VoIP Engineer with over 13 years of experience supporting cloud PBX, hosted VoIP, SaaS, and internet services. Strong background in RingCentral, Level 2 VoIP support, device configuration, escalation handling, and customer-facing troubleshooting for US and Canadian clients. TECHNICAL SKILLS VoIP Support, Cloud PBX, RingCentral, SIP, Call Flow, Empirix, Polycom, Cisco, Panasonic, Network Troubleshooting, Ticketing Systems, Escalation Management, Remote Support WORK EXPERIENCE Customer Technical Support – VoIP RingCentral Phils., Inc. / Acquire BPO Phils., Inc. | Jan 2025 – Present Provide VoIP technical support for North American customers. Troubleshoot applications, desk phones, softphones, call quality, and account configurations. Document cases and escalate complex issues when required. VoIP Engineer (Level 2) Fusion Connect via Movate Phils., Inc. | Jul 2022 – May 2024 Delivered Level 2 support for hosted VoIP and Cloud PBX solutions. Configured VoIP devices, analyzed call quality using Empirix, and coordinated with Tier 3 teams and vendors. Technical Support Engineer CenturyLink (Lumen Technologies) via Movate | Feb 2020 – Jun 2022 Provided technical support for high-speed internet services, resolved connectivity issues, and supported device provisioning and dispatch coordination. Technical Support Specialist Concentrix – Google Accounts | Oct 2016 – Jan 2019 Supported Google Wallet, Google Play applications, and Google hardware services following strict support protocols. Technical Sales Specialist IOPEX Technologies | Sep 2012 – Sep 2016 Presented technical solutions, supported customers post-sale, and assisted with product recommendations. EDUCATION Two-Year General Radio Communication – International Electronics and Technical Institute, Makati City