DANILO MARTINEZ ABALOS
Pasig City, Philippines
Mobile:- | Email:-
PROFESSIONAL SUMMARY
Technical Support Specialist and VoIP Engineer with over 13 years of experience supporting cloud
PBX, hosted VoIP, SaaS, and internet services. Strong background in RingCentral, Level 2 VoIP
support, device configuration, escalation handling, and customer-facing troubleshooting for US and
Canadian clients.
TECHNICAL SKILLS
VoIP Support, Cloud PBX, RingCentral, SIP, Call Flow, Empirix, Polycom, Cisco, Panasonic,
Network Troubleshooting, Ticketing Systems, Escalation Management, Remote Support
WORK EXPERIENCE
Customer Technical Support – VoIP
RingCentral Phils., Inc. / Acquire BPO Phils., Inc. | Jan 2025 – Present
Provide VoIP technical support for North American customers. Troubleshoot applications, desk
phones, softphones, call quality, and account configurations. Document cases and escalate
complex issues when required.
VoIP Engineer (Level 2)
Fusion Connect via Movate Phils., Inc. | Jul 2022 – May 2024
Delivered Level 2 support for hosted VoIP and Cloud PBX solutions. Configured VoIP devices,
analyzed call quality using Empirix, and coordinated with Tier 3 teams and vendors.
Technical Support Engineer
CenturyLink (Lumen Technologies) via Movate | Feb 2020 – Jun 2022
Provided technical support for high-speed internet services, resolved connectivity issues,
and supported device provisioning and dispatch coordination.
Technical Support Specialist
Concentrix – Google Accounts | Oct 2016 – Jan 2019
Supported Google Wallet, Google Play applications, and Google hardware services following strict
support protocols.
Technical Sales Specialist
IOPEX Technologies | Sep 2012 – Sep 2016
Presented technical solutions, supported customers post-sale, and assisted with
product recommendations.
EDUCATION
Two-Year General Radio Communication – International Electronics and Technical Institute, Makati
City