Danille Patrick

DANILLE PATRICK PROFESSIONAL SUMMARY To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the Contact Phone - Email- Address Ambleside Court St Catherine Jamaica Skills Communication Interpersonal Problem Solving Critical Thinking Teamwork and collaboration Adaptability Work ethic Microsoft Office Proficiency Language English References company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals. EXPERIENCE IBEX Global | 11/2021 – 02/2023 Team Lead Creating an inspiring team environment with an open communication culture. Discovering training needs and providing coaching. Listening to team members’ feedback and resolve any issues or conflicts. Providing customer service as the first point of contact. Building sustainable relationships and trust with customer accounts through open and interactive communication. Maintaining a positive, empathetic, and professional attitude toward customers and staff at all times. Responding promptly to customer inquiries. Communicating with customers through various channels, assisting agents in answering a high volume of calls. IBEX Global | 10/2019 - 11/2021 Customer Service Representative Promptly responded to customer queries via email and phone. Immediately escalated serious complaints or issues that need attention fast to superiors. Liaised with colleagues or managers to find the best solutions to customers’ issues. Identified common problems and escalated them to management, Available upon request along with possible suggestions for improvement, wherever possible. Maintained a polite, helpful and professional manner at all times. Obtained and shared customer feedback with colleagues and other departments so that products and services can be improved. Processed orders, forms, applications and requests. VIP Attractions | 08/2018 - 07/2019 Customer Service Representative Processed applications for new reservations or confirmed changes to existing reservations. Coordinated with travel agencies to ensure that all reservations are confirmed and are in accordance with the agency’s policies. Interacted with customers to answer questions about rates, special offers, or other topics related to their travel plans. Prepared reports detailing sales activity or other relevant information related to reservations. Obtained payment from customers for reservations made over the phone or online. Coordinated with airlines, hotels, car rental agencies, cruise lines, etc. to ensure that reservations are fulfilled properly. Maintained customer records such as contact information, travel history, and preferences. EDUCATION Camperdown High | 09/2016 3 CAPE Units 1 Communication Studies Physical Education Sociology 3 CAPE Units 2 Caribbean Studies Physical Education Sociology Vauxhall High School | 2016 7 CSEC Subjects English Language English Literature Physical Education Biology Social Studies Information Technology Mechanical Engineer - 07/2018 III III V V V III I II II II III III III