DANIELLIGHT
EFFIOM
SUMMARY STATEMENT
IT professional with knowledge of IT systems, infrastructure
management and data analysis with a proven ability to build,
deploy and optimize IT solutions to achieve organizational
objectives. Expertise in IT assessments, risk management and enduser training while passionate about using technology to
revolutionize industries and improve service delivery.
Nigeria
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CERTIFICATIONS
•
Udacity Data Analysis
Nanodegree
•
Microfinance Certified
Professional Certificate (CIBN)
•
SQL for Data Science, University
of California (Coursera)
•
Applied Machine Learning in
Python, University of Michigan
(Coursera)
•
HSE (1,2,3)
•
Agricultural Finance Training
(AFOS & Frankfurt Business
School)
EDUCATION
Data Analyst Nanodegree
Udacity – Online
2022
B. Eng, Computer Engineering
Covenant University – Ota, Ogun State
2019
WASSCE,
Faith Academy – Ota, Ogun State
2011
SKILLS
• Microsoft Excel
WORK EXPERIENCE
• SQL & Python Programming
Head of IT & Data Analysis, 01/2024 - Current
• Hardware & Software
Maintenance
Cross River Microfinance Bank Ltd, Calabar, Nigeria
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•
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Conducted in-depth research and provided strategic
recommendations to aid organizational decision-making.
Managed cross-functional projects, ensuring timely delivery and
alignment with business objectives.
Managed IT infrastructure including system backups, disaster
recovery plans and network security.
Conducted risk assessments and implemented solutions to enhance
system performance and minimize downtime
Developed technical documentation and data dashboards to support
organizational reporting
• Network Configuration &
Protocols
• Customer Service Management
& Technical Assistance
• Technical Documentation
• Data Analysis
•
Engaged with stakeholders to identify and resolve technical
challenges, fostering strong working relationships.
Credit Officer/Analyst, 05/2021 – 12/2023
Cross River Microfinance Bank Ltd, Calabar, Nigeria
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Improved the Credit Analysis Memorandum for credit applications
taking into consideration credit search reports and analysis of 5 C’s
of Credit
•
Analyzed credit applications and prepared detailed financial reports
for loan approvals.
•
Performed cash flow analysis to breakdown customer requests and
ascertain capacity to repay facility if given.
•
Prepared quarterly budgets and end-of-month performance reports
for executive review.
•
Liaised with internal and external stakeholders to ensure efficient
loan processing and repayment scheduling.
Assistant IT Officer, 03/2021 - 04/2021
Cross River Microfinance Bank, Calabar, Nigeria
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Troubleshot and resolved hardware, software and network issues,
enhancing system efficiency.
Installed and configured computer systems and ensured compliance
with security protocols
Provided end user support for system integration and IT related
queries
Supported end-users with IT integration and system
optimization.
Computer & Data Processing Teacher/ICT, 05/2019 - 03/2020
Federal Government College, Ikot Ekpene, Nigeria
•
National Youth Service Corps
•
Organized workshops to improve ICT literacy among staff and
students.
•
Spearheaded extracurricular computer programs, fostering a
technology focused learning environment
Customer Service Personnel, 10/2016 - 12/2016
Jumia Nigeria Ltd, Lagos, Nigeria
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Took orders from customers with a 95% success rate
•
Responding to email complaints from customers
HR Information Systems Intern, 03/2015 - 08/2015
Total E & P Limited, Lagos, Nigeria
ACHIEVEMENTS &
INITIATIVES
• Reduced IT system downtime by 30%
through proactive maintenance and
efficient troubleshooting
• Improved customer satisfaction
scores by resolving client issues
promptly and effectively.
• Enhanced team collaboration and
knowledge sharing by developing
comprehensive technical
documentation
.
•
Optimized database systems, ensuring easy and timely retrieval of
critical information
•
Streamlined database management and optimized departmental
information flow.
•
Assisted in transitioning manual operations to automated systems.
