Danielle Rose A. San Pedro

 DANIELLE ROSE A. SAN PEDRO PRODUCT SUPPORT SPECIALIST (PSS) / SUBJECT MATTER EXPERT (SME) Davao City, Davao del Sur, Philippines 8000 - / -- EDUCATION: Bachelor of Science in Nursing Davao Medical School Foundation, Davao City 2005 – 2007 PROFESSIONAL EXPERIENCE: *Product Support Specialist Concentrix - A division of Synnex Corporation, Amethyst Bldg., Damosa I.T. Park, J.P. Laurel Ave, Davao City Aug 2012 – Current Case Resolution Team (CRT)/Subject Matter Expert (SME) whose main function is to assist the Team Lead/Supervisor in managing the team in order to meet the deliverables. It requires efficiency in leadership and excellent multi-tasking skills to balance phone time (escalations) and team management and perform other admin tasks such as submitting End-of-Shift reports on a weekly basis as part of the Operation's requirements. *Virtual Assistant Ramona Cline Skin Care( online) May 2011 – Nov 2011 Nov.2011-Feb 2012 Thread and Sugar Salon (online) Jan. 2012- April 2012 *Medical Transcriptionist ZipIT Solutions Inc., E. Quirino Ave Davao City Mar 2008 – Apr 2011 Medical Transcriptionist specializing on transcribing medical reports for U.S- based doctors for 3 years. SKILL SUMMARY: -Subject Matter Expert (SME), focusing on Technical Support escalations and new-hire development with more than 4 years of Contact Center experience. -Advanced written and oral Communication skills -Computer literate with daily use of MS Office tools (i.e. MS Word, Excel, Powerpoint Presentation) -Medical Transcriptionist for 3 years -Online article writer/blogger -Handles social networking accounts and web pages for U.S.-based clients