Danielle Nieuwenhuizen

ABOUT ME Danielle Nieuwenhuizen-. I’m an optimistic, curious, and resourceful person. My profile contains the following skills; - Social - Exploring and inventive - Naturally persuasive DANIELLE NIEUWENHUIZEN CUSTOMER SERVICE PROFESSIONAL CONTACT-- Rotterdam, NL AMBITION The road to failed customer-experience programs is paved with good intentions. Executives are quick to see the benefits of a customer-centric strategy: more satisfied customers, increased loyalty, a lower cost to serve, and more engaged employees. But they often fail to understand clearly what a superior customer experience is worth and exactly how it will generate value. My ambition is to generate value for businesses by optimizing the customer journey. WORKING EXPERIENCE 2011 – 2020 HEINEKEN NETHERLANDS EDUCATION NHL STENDEN UNIVERSITY Associate degree International Hospitality 2017 NHTV BREDA Leisure & Tourism 2009 ROC Zadkine Hotelschool 2004 INTERESTS & ADDITIONAL INFORMATION Languages: Dutch native, English good Drivers License: B (passenger vehicle) Interests: Marketing; music; traveling; events/concerts; running; outdoor activities; diving; food References: Available on request. Account management, business consulting, sales and customer service 2018 – 2020 Account Manager 2016 – 2018 Customer service Coordinator Export & GDF 2011 – 2016 Sales & Customer service Heineken Out of Home 2009 – 2011 RAEDTHUYS RESTAURANT & SUITES Marketing, sales, customer service 2009 – 2011 General manager 2007 – 2009 Hospitality Company Hoscom Group 2007 – 2009 Various jobs in F&B, banqueting and front office