Danielle Mendoza

DANIELLE N. MENDOZA Career Objective To excel and advance within an environment that fosters both professional skill enhancement and a harmonious work-life balance – this embodies my core motivation and dedication. Work Experience Brella Customer Support Associate March 2024 - - April - 2026 Reviewing and approving student paperwork to ensure all enrollment requirements are met Coordinating and scheduling tours for prospective families Responding to general inquiries and providing support via email Skype ID: live:.cid.a8765c46d7c6ecc6 Communicating with parents and managing Blk 9 Lot 1 Unit B Marwood Executive Village, Mahabang Parang, Angono Rizal 1930 enrollment processes Education College Bachelor of Science in Clinical Psychology Polytechnic University of the Philippines 2011 - 2014 Bachelor of Science in Secondary Education Polytechnic University of the Philippines 2010 - 2011 Secondary administrative follow-ups to support onboarding and June Homeaglow Inc. 2023 Outbound Sales representative - Reached out to customer leads through cold calling. March Assisted customers to activate coupon and look for 2024 June 2021 December 2022 Sta. Rosa Science & Technology High School Critical Thinking Time Management Cold Calling Communication Asurion Technical Support Representative Assisted customers in identifying issues and explained solutions to restore service and functionality. Filed claims for customers and recommended protection coverage for their mobile phones. Thrasio | Ecommerce 2006 - 2010 Expertise cleaners. April 2020 May 2021 Account Manager Managed and checked online inventory and account health of each brand and monitored comments using social media platforms like Facebook, Instagram and Twitter (Amazon). Answered the customer's inquiry about the order that they placed via email, phone and chat. Document Review iQor July 2019 March 2020 Specialist Worked to resolve customers issues about their bill and mobile services. Assisted customers who have questions and recommended right fit upgrades that depends on the customers usage and profession. Work Experience Language English May Filipino 2017 References June 2019 Available upon TDCX Resolution II Case Manager Assisted both hosts and guests with their general inquiries. Helped hosts who have questions about how they can manage their listings according to Airbnb’s policy and communicated with hosts and guests during the request. check-in process and provided right-fit resolution if complex situation/s happened. February 2016 - Xerox Customer Service Specialist Worked to resolve customers issues about their car or April hotel reservation. 2017 Assisted customers who have difficulty reaching out to the rental services they booked with. September 2014 January 2016 Convergys Inbound and Outbound Sales Representative/ Technical Sales Representative Presented, promoted and sold products and services both to our existing and potential customers Reached out to customer leads through cold calling and handled solid arguments from our prospective clients.