Danielle Faye Suello

Danielle Faye Suello SKILLS Executive & Administrative Support – Skilled in managing calendars, inboxes, travel arrangements, and correspondence for senior executives. Communication & Coordination – Strong ability to draft polished emails, liaise with internal teams and external partners, and maintain professional client relationships. Document & Records Management – Experienced in preparing purchase orders, validating loan documents, and maintaining organized filing systems for efficiency and compliance. Customer Service & Sales – Proven track record in client outreach, rapport building, and converting leads into successful transactions. Process Optimization – Adept at streamlining workflows, monitoring daily tasks, and preventing backlogs through proactive planning. Confidentiality & Compliance – Trusted with sensitive client information, ensuring accuracy, confidentiality, and adherence to regulations. Problem-Solving & Troubleshooting – Resourceful in resolving order, website, and operational issues quickly and effectively. Team Collaboration – Supportive and empathetic team player, fostering trust and cooperation across departments. Multitasking & Time Management – Calm and focused under pressure, able to handle multiple priorities while meeting deadlines. Financial & Accounting Support – Background in bookkeeping, expense tracking, invoice processing, and reconciliation. FULL-TIME WORK EXPERIENCE July 2025 Austin Texas Property Management & Guest Services Associate Freelance Remote-work USA based Monitor the properties of various owners in the US Managed guest communications, reservations, and property schedules to ensure smooth operations Handled check-ins, refunds, and guest feedback while maintaining service quality Coordinated cleaning and maintenance teams to resolve issues promptly Kept accurate property records and ensured consistent, professional communication Reach out to appropriate contractors based on every homeowner and house needs June 2025 High Wycombe Executive Assistant Freelance Remote-work UK based Supported the CEO and VP with day-to-day admin tasks, email management, and internal coordination Managed inboxes, organized support emails, and ensured timely responses to customer enquiries Assisted with purchase orders, document prep, and tracking web orders Maintained accurate records and filing systems for easy access and workflow efficiency Liaised with internal teams and external partners to resolve order and website issues Ensured smooth communication flow and upheld professionalism in all correspondence Senior Sales Associate Bank of the Philippine Islands November 2024 - June 2025 Cebu City, Philippines Supported daily admin tasks under the Junior Executive, including client coordination, document prep, and scheduling Served as liaison for the AVP, managing both internal and external communications Managed email inbox, drafted follow-ups, and coordinated with departments to meet deadlines Reviewed and validated various loan documents (personal, housing, car, business) for accuracy Conducted daily outreach to pre-qualified leads to build rapport and convert interest into sales Maintained organized records and ensured timely processing of client applications and requests Handled sensitive client information with confidentiality and maintained accurate internal tracking Planned daily tasks and monitored data to complete work efficiently and avoid backlog Customer Service & Sales Associate Bank of the Philippine Islands Ensure accuracy and efficiency in work to meet client needs Support colleagues and foster teamwork through trust and empathy Stay calm and focused while handling multiple client transactions Manage daily workload effectively to avoid backlogs Organize and maintain documents for quick and easy access Monitor daily emails for important bank-related memos Build rapport with clients to strengthen relationships and promote goodwill April 2019 - October 2024 Cebu City, Philippines PART-TIME & INTERNSHIP EXPERIENCE Executive / Admin Assistant Project-Based January 2024 - June 2024 Australia Provided high-level administrative support to Business owner & homeowners, managing calendars, travel, and correspondence. Managed inboxes and provide immediate answer to queries. Basic expense tracking / Bookkeeping Accounting Associate BLB Law & Accounting Services January 2019 - March 2019 Cebu City, Philippines Processed invoices, tracked client payments, and maintained updated financial records. Gained exposure to document accuracy checks and basic bookkeeping reconciliation. Internal Audit Intern Commission on Audit - Landbank of the Philippines April 2018 - June 2018 Cebu City, Philippines Assisted auditors in reviewing financial transactions and verifying compliance with government regulations. Conducted document accuracy checks and flagged discrepancies for further investigation. Helped prepare audit working papers and maintained organized records for audit teams. Observed audit procedures and learned risk assessment practices in a banking environment. EDUCATION University of San Carlos Bachelor of Science in Management Accounting OTHER Tools & Platforms: Slack, Airtable, XERO, Quickbooks, Monday.com, Trello, Google Suite, Microsoft365, Salesforce, Sage, Shipstation, Carrd, Canva, Guesty, Hostaway, Breezeway, Front, Conduit Certifications & Training: SAP Business One, Philippines Civil Service Commission - Professional Eligibility Language: Filipino (Native), English (Fluent)