Danielle Curry

Danielle A. Curry Customer Service Professional Summary Customer service professional with 12 years of experience serving in a fast-paced call center and remote work from home capacity. Consistently exceeded sales and customer satisfaction targets. Genuine compassion, a calm and professional demeanor, as well as a willingness to be flexible and make needed improvements are core aspects of my work ethic. Skills  Extensive Call Center Experience  Excellent communication skills  Data Entry/Keyboarding (40+)  Online Sales  CRM Aptitude  Credit Card Payment Processing  High Call Volume Handling  Accountability and accuracy Experience Amtrak, Riverside, CA- Reservation Sales Representative April 2008- July 2018 Customer service representative responsible for preparing and selling passenger train travel reservations, effective conflict resolution, processing credit card payments, various inbound support services. Consistently held 5-star rating in client satisfaction surveys. Became adept at managing high volume of inbound calls efficiently with a calm demeanor. West at Home, Remote Call Center- Customer Service and Sales Agent March 2005- April 2007 Worked from my home office handling sales and customer inquiry calls for multiple entities. Client examples include Home Shopping Network, As Seen On TV, multiple charities and hospitals. I served to resolve customer complaints and dispatch to appropriate departments when necessary. Delivered concierge level customer support while working remotely and independently. Education Riverside City College, Riverside, CA, Associates Degree- Psychology References Upon Request