Daniella Villanueva Saspa

Daniella V. Saspa Blk 165 Bedok South Road, #09-380 Singapore, 460165 Phone No: - Email:-Website: www.daniellasaspa.com Information Technology graduate with strong experience in related field. Good problem-solving, customer service and communication skills in resolving various technical issues. Detailed oriented and easily collaborates with developers and project managers in accomplishing milestones. Summary of Skills: • Expertise in management using JIRA • Analytical and problem-solving skills with keen attention to detail • Knowledgeable in networking principles, operating systems, LAN and WAN, Microsoft Office Suite and Windows, communication software, virus protection, peripheral hardware devices and other internal components • Ability to operate comfortably and effectively in fast-paced work environment, and effectively prioritise and execute tasks under pressure • Understanding of TCP/IP protocols and Internet connectivity • Good understanding of STLC process. Well versed with SDLC (Agile and ScrumMethodologies) Work Experience: Captain Server Prive´Concepts Pvt Ltd, 313 Somerset, Singapore Jan 2020 – Present • • • • • Greet and welcome guests promptly in a warm and friendly manner. Escorts customers to their table and ensure they are seated comfortably. Presents the menu to customers, answer queries about it, and makes suggestions if necessary. Informs patrons the restaurant daily promotion. Ensures that customers are enjoying their food and drink or that they do not have any problem with their order. Make drinks in the bar, coffee and serve wines. • • • • • • • Stays alert for customer’s requests and be prompt to address them. Ensures there are enough supplies of food, tableware, linens, and beverages. Collects the customer's payments and prepares bills with itemised cost and appropriate taxes. Operate with fellow staffs and manager to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each individual shift. Finalised closing duties, including restocking items, turning off lights, etc. Conducts monthly inventory checks on all operating equipment and supplies. Business Process Delivery Associate Accenture, Taguig City, Philippines 2019 – 2020 • • • • Project Blue Phoenix Handled social media platforms to safeguard and manage content inline with the respective policies. Produce standard correspondence to user inquiries by following existing templates, adhering to client formatting and quality standards. Execute 99% base productivity and quality requirements of repeatable core business process. Implemented automation process to eliminate repeating queries in the Advertisement Review Tool Software Quality Assurance Rex Digital Corporation, Quezon City, Philippines 2018 – 2019 • • • • • • • Developed and implemented testing phase process Implemented simple to complex planning, designing and executing in testing Documented issues and key performance indicators (KPI) of developed applications Performed testing on various platform where system is supported Validated user expectations are achieved during testing process Reproduced reported defects and document findings Worked with developers to track backlog items Projects Tested: ▪ Rex Journal An LTI application for Schoology giving additional resources to Rex’s client by searching through its journal library. ▪ Performance Task LTI application under Schoology LMS for teachers’ additional resource in giving out homework to students using Rex Digital educational content. - ▪ - Ensure and documented digital quality of over 23,061 asset title Extracted and filtered assets stored in Elasticsearch using Kibana (Lucene query) Backup assets tag; Update the return data of the json view to cycle through all assets Sony DADC URMS Proposed system solution to the current DRM provider – ACS - ▪ Effectively communicated to outsource programmers to fix bug/issues detected; Implement bug severity/priority using Redmine platform in tracking of issues. o Ensure data quality in migrating to production and development environment Performed manual System Testing, User Interface Testing and Functional testing to all features of Moodle version 3.2 Rex Resource Library A search engine of all Rex Publishing books extracted and digitalized - ▪ Bug Free release; No reported issues with 6-month span of time since release Created 23 Automated test scripts using Selenium IDE for Regression Testing Conducted UAT with affiliated school of Rex Digital Publishing Corporation My 21st Century Classroom (My21C) Learning Management System developed by Rex Digital to provide less costing LMS to its partner schools (Not yet release) - ▪ Perform System Testing, Regression Testing, Interface Testing and UAT. Accessed application effectiveness using KPI to meet business objectives Scripted 87 test cases using Selenium Web Driver and Selenium IDE. Ensured journals are not able to be downloaded or seen in network transfers Identified the process and components of Sony URMS opposed to Adobe ACS Manually tested the transmission of the secured file from back office API of Sony to URMS store Created diagram and process documents for developers to create new eReader for RDPC Rex Dynamic QR Web application creating dynamic QR codes for Rex media files - Created test plan and designed test cases for Rex Dynamic QR - Conducted manual functional testing for all features of the web application - Created User Manual document for different users of Rex Dynamic QR Technical Associate Rex Digital Corporation, Quezon City, Philippines 2017 – 2018 • • • • • • • • • Delivered customer service to end-users by providing technical support related to Microsoft Products, Windows Operating Systems, iPads, iPhones, Android devices and Tablets Assisted in documenting, tracking, and monitoring problems to ensure resolution Responded to telephone calls, emails, and personal requests Coordinated, diagnosed, and resolved incoming employee calls Provided services to employees with technical problems and IT issues, including desktop, laptops or network services Provided case status updates to both management and end-users Supported and maintained effective relationships with users Diagnosed and repaired PCs, including hardware component replacement, and virus cleanup Performed data backups and disaster recovery operations, updated and rebooted systems as required Intern Department of Foreign Affairs, Manila City, Philippines April – August 2015 - Answered phone calls and dealt with incoming phone calls Managed IT hardware and construction supplies quotation for MIS Project Request and process budget form from accounting office Booked rooms and arranged meeting schedule Ordered office stationary supplies when stocks are low Organised travel and accommodation arrangements for institute’s officers Print legal documents and complete signatures of individual parties involve Processed liquidation form of institute’s officers for reimbursement Updated Foreign Service Institute’s website Education: • Bachelor's Degree in Information Technology Pamantasan Lungsod ng Valenzuela, Valenzuela, Philippines 2018 • Professional Certificate in Computer Technology Valenzuela City Polytechnic College, Valenzuela, Philippines 2015 • High School Diploma – CGE “O” Levels Equivalent San Diego Parochial School, Valenzuela, Philippines 2013 Certifications: • Computer Hardware Servicing NC II 2015 Skills: Active Directory, Administrative, Backup, Documentation, Director Managing, Printers, Firewalls, Operating Systems, VoIP, WAN, LAN, Desktop Support, Hardware Troubleshooting, VPN, Remote User Access, DHCP, Group Policy Object (GPO), Network Cabling, Windows, Linux , MacOS, Microsoft Office Suite, Network Administration, Selenium, C#, HTML, CodeIgniter, Wordpress, PHP, SQL, Javascript, Bootstrap, CSS, JQuery, VB, C++, DBMS, Web Design and Development Operating System: Windows, Android, Linux, MacOS, iOS Softwares: Eclipse IDE, Unity, Adobe Creative Suite, Microsoft Office Suite, NetBeans, Android Studio, Microsoft Visual Studio, MySQL, Microsoft Access, 3Ds Max, Adobe Captivate, Oracle VM VirtualBox, Zoho Assist, FreshDesk, JiRa, SAP ERP Personal Particulars Sex : Age : Date of Birth: Female 22 06 March 1997 Reference Katherine Rome Dionisio, Restaurant Manager Prive´ Lifestyle Pvt Ltd - Citizenship : Ethnic Group: Marital Status: Filipino Filipino Single -Mary Jane Abejuro, Trainee Manager Prive´ Lifestyle Pvt Ltd --Ariel Arellano, Service Delivery Ops Specialist Accenture Philippines-Shierald Reyes, Operations Manager Synergy88 Entertainment Media-Notice Period Immediately Other information needed Total Working Experience: 3 years Current Salary: $2100 Expected Salary: $2300 Notice Period: Immediately Whats App: -