Daniella Sicat

Daniella Sicat is a highly motivated and driven individual with a passion for writing, training delivery and customer satisfaction. She has a Bachelor's degree in Information Systems from the Tarlac State University in the Philippines.

With over five years of experience in customer support and training facilitation, Daniella has gained extensive knowledge and skills in customer satisfaction, content creation, email management, and client support. She is a creative thinker who enjoys developing unique and effective support strategies to help the business reach their target metrics and performance.

Currently, Daniella works as a customer support staff with a client who specializes in e-commerce, where she is responsible for managing customer interaction through email, chats and calls. She also pitches in with process development and improvement based on common trends. She is also adept in using different customer support tools and platforms such as Zendesk, Google Workspace, Shopify and Citrix Environment.

In addition to her professional experience, she also had a brief experience with content writing for different niches such as medical, sports and entertainment. She finds writing to be one of her passions.

Overall, Daniella is a driven and dedicated staff with a strong work ethic and a passion for helping businesses succeed in today's competitive customer-driven landscape.