Daniella Maduka

Daniella Maduka Customer Support Representative Email- Tel - Summary Customer Support Representative with 4 years of experience in handling diverse customer needs via inbound and outbound calls. Excels in turning objections into opportunities for cross-selling and up-selling, leveraging emotional intelligence and strategic communication to achieve stellar results and enhance client relationships Skills Agile and Scrum Empathy and active listening Strong problem-solving abilities Speed Optimization Multitasking Flexibility Time Management Research skills Well Organized Team Player Data Analysis Adaptability Professional Experience Tele Recovery Agent at La Trobe Financial Australia Jan 2023 - Nov 2024 Contacted borrowers via phone, email, to remind them of overdue payments. Negotiated repayment schedules or settlements with borrowers to recover outstanding loans. Met or exceed recovery targets by 30% and deadlines set by the organization. Updated CRM systems with payment information and borrower interactions. Customer Support Representative at Eartco Logistics May 2020 - Jul 2022 Responded to customer inquiries across phone, email, and chat channels promptly and professionally. Provided accurate information on dispatch delivery times, locations, and any unexpected delays. Resolved customer logistic issues with a focus on maintaining high satisfaction levels which increased customer retention by 15%. Recorded customer interactions and issues in our CRM, ensuring consistent and clear communication. Education Madonna university BSc. International Relations Addition Skills HubSpot ,WordPress, UX/UI, Salesforce,Helpdesk,FreshDesk, Google Analytics, Jira, Slack, Agile and Scrum Methodology. 2019